Independent Complaints Service

Official notice

Authority: The National Archives

Open procedure (below threshold)

CPV: Business services: law, marketing, consulting, recruitment, printing and security (79000000)

Published contract value£19,125VAT basis not stated

Contract ends 31 Dec 2026

Awarded to CH&I ASSOCIATES LTD

Contract starts 1 Jan 2022

What is being bought

Published requirement description

The National Archives are looking for a supplier to provide an impartial and effective complaints review and resolution service for them. Please see the Invitation to Tender document on how to apply.

Published procurement details

Procedure: Open procedure (below threshold)
Buyer reference: TNA363
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 9 Jul 2021, 17:00 BST
Published: 11 Jun 2021, 09:21 BST
Procurement method: Open
Additional classifications 1: Reference: 92000000
Additional classifications 1: Scheme: CPV
Additional classifications 1: Description: Recreational, cultural and sporting services
Tender contract period: Start date: 1 Oct 2021, 00:00 BST
Tender contract period: End date: 31 Dec 2026, 23:59 GMT
Item 1: Delivery locations as published: TW9 4DU

Key dates

Published dates

Notice published
11 Jun 2021
Award decision
20 Dec 2021
Contract starts
1 Jan 2022
Contract ends
31 Dec 2026

Contracting authority & participating public bodies

The National ArchivesContracting authority Kew, Richmond, TW9 4DU, EnglandContact email
Identifier
EA71 · GB-GOR

Suppliers named on the notice

CH&I ASSOCIATES LTDSupplier 253 Park Lane MACCLESFIELD Cheshire SK11 8AA GB
Identifier
07526331 · GB-COH
Voluntary, community or social enterprise
No
Business size
SME

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

Clarifications tenderClarificationsPDF
Clarifications awardClarificationsPDF

Notices published for this procedure

Opportunity notice on Contracts Finder tenderTender noticeen11 Jun 2021, 09:21 BST
Updated 28 Jun 2021, 16:23 BST
tenderNotice tenderTender noticePDF
Awarded contract notice on Contracts Finder awardAward noticeen20 Dec 2021, 14:47 GMT
Updated 16 Jan 2026, 17:39 GMT
tenderNotice awardTender noticePDF

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a-2026-01-16T17:39:39Z
Published: 11 Jun 2021
Latest update: 16 Jan 2026
Procedure reference: ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a
Contract reference: ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a-1