omnichannel contact centre solution for Oxfordshire County Council

Other -

CPV: Software package and information systems (48000000)

Published contract value£657,308Exc. VAT

Contract ends 28 Aug 2027

Awarded to Zoom Video Communications, Inc

Contract starts 29 Aug 2024

What is being bought

Published requirement description

Oxfordshire County Council as part of its Customer Engagement strategy is seeking to procure an omnichannel contact centre solution

Procedure: Other -
Buyer reference: OXFS001-DN743872-15166146
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: No
Tender deadline: 1 Aug 2024, 23:59 BST
Item 1: Delivery locations as published: OX1 1ND; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Published dates

Oxfordshire County CouncilContracting authority Oxfordshire County Council, 3rd Floor County Hall, Oxford, OX1 1ND, United KingdomContact name, email, phone
URL
http://www.oxfordshire.gov.uk

Zoom Video Communications, IncSupplier Zoom Video Communications, Inc Supplier's address: 55Almaden Boulevard. Suite 600, San Jose, CA 95113
Voluntary, community or social enterprise
No
Business size
Large

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen18 Sept 2024, 17:25 BST

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f-2024-09-18T17:25:19+01:00
Published: 18 Sept 2024
Latest update: 18 Sept 2024
Procedure reference: ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f
Contract reference: ocds-b5fd17-9728e6b2-f3f0-4909-becb-897be3aa224f-1