Contracts Finder notice
Procurement of AI Telephony and Chatbot
Authority: North Hertfordshire District Council
CPV: Telecommunications services (64200000)
Published contract value£55,176Exc. VAT
Contract ends 31 Mar 2027
Awarded to E.B.I Solutions Ltd
Contract starts 31 Mar 2025
What is being bought
Published requirement descriptionReplacement of current automated telephony services, using a framework agreement to procure AI telephony services provided by EBI.AI.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- NHDC0174288
- Category
- Goods
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- East of England, United Kingdom
Key dates
Published dates- Contract starts31 Mar 2025
- Award decision11 Apr 2025
- Notice published30 Apr 2025
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- North Hertfordshire District CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/brx92AEy · GB-SRS
Suppliers named on the notice
- E.B.I Solutions LtdSupplier
- Identifier
- 04217074 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113-2025-04-30T16:43:48+01:00
- Published
- 30 Apr 2025
- Latest update
- 30 Apr 2025
- Procedure reference
- ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113
- Contract reference
- ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113-1