Specialist Welfare Advice and Information Service

Swindon Borough Council is looking to procure a Specialist Advice & Information Service that will provide the following:

The successful provider of this contact will be responsible for the delivery of a high quality specialist welfare advice service in Swindon, offering confidential face-to-face and telephone support depending on what is most appropriate.

Good quality specialist advice and information leads to improvements in housing conditions, improved employment and working conditions, reduced debt and increased access to benefits and other entitlements. This ultimately results in improved health and wellbeing for individuals and their families.

Advice services, including financial and debt relief services, housing advice and benefits advice are cost-effective ways to increase incomes in low-income households.

Access to generalist advice and information remains a significant requirement for the residents of Swindon. As local people's lives are impacted by the wider economic and political environment Swindon requires an advice service that can both react to and prepare for the changing advice requirements of those people who need the service.

To participate, Suppliers will need to Register as a Supplier with ProContract, www.supplyingthesouthwest.org.uk ↗, then Register an Interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com

Contract Period

The contract will be initially for a period of 60 months commencing 1st October 2021 with the option to extend for a further 24 months as per the contract terms and conditions.

Tender Responses

Tender Responses are required to be submitted no later than 25th May 2021, 12:00;00 hrs UK Local time via ProContract tender portal - www.supplyingthesouthwest.org.uk ↗

Tender Clarifications

If you require any clarifications on the tender documents, please submit these in writing via Messaging in ProContract tender portal by 15th May 2021, 1200:00:00 hrs UK Local time. The Council's responses to these clarification questions will be uploaded periodically on the ProContract tender portal.

Please note that this project has been advertised on Find a Tender Service, Contracts Finder / other web portals, however, Supplying the South West Portal, www.supplyingthesouthwest.org.uk ↗ is the only portal that includes all the relevant documents required to respond to this opportunity, bearing Project Id: DN535136

No Tender submissions will be considered without completing the tender documents in full including attachments and returning them in alignment with the instructions within the tender documents.