Contracts Finder notice
TOPdesk Cloud Software
Authority: Aston University
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£127,182Exc. VAT
Contract ends 31 Oct 2027
Awarded to TOPdesk UK Limited
Contract starts 1 Nov 2025
What is being bought
Published requirement description270 Licensed Operators on the TOPdesk Engaged package, for a 2-year contract term, including Ebbot Live Chat & AI Chatbot
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- 1202
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- West Midlands, United Kingdom
Key dates
Published dates- Award decision1 Oct 2025
- Contract starts1 Nov 2025
- Notice published5 Jan 2026
- Contract ends31 Oct 2027
Contracting authority & participating public bodies
- Aston UniversityContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/hmFB8NKA · GB-SRS
Suppliers named on the notice
- TOPdesk UK LimitedSupplier
- Identifier
- 05396062 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9-2026-01-05T14:44:48Z
- Published
- 5 Jan 2026
- Latest update
- 5 Jan 2026
- Procedure reference
- ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9
- Contract reference
- ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9-1