TenderlineUK
Procurement Intelligence
Search
Contracts FinderCall-off contract
Published 13 Jun 2025

Contracts Finder notice

UKSBS ServiceNow renewal

Official notice

Authority: UK SHARED BUSINESS SERVICES LIMITED

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£927,747Exc. VAT
Contract ends 27 Jun 2027
Awarded to SoftCat Plc
Contract starts 28 Jun 2025

What is being bought

Published requirement description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** UK Shared Business Services (UKSBS) had a requirement for the provision of a ServiceNow ITSM Solution. This procurement is being concluded under the CCS G-Cloud 14 (RM1557.14) framework.

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****

Variation 001 has been carried out in accordance with the Call-Off Contract to increase the total value by £6,546.31 excluding VAT. The new total Contract value will be £917,244.43 excluding VAT.

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****

Variation 002 has been carried out in accordance with the Call-Off Contract to increase the total value by £10,502.57 excluding VAT. The new total Call-Off Contract value will be £927,747.00 excluding VAT.

Published procurement details

Framework cited in notice
G-Cloud 14 · RM1557.14
Procedure
Call-off from a framework agreement
Buyer reference
DDaT25104
Category
Goods
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£910,698.12
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
SN2 1FF

Key dates

Published dates
  1. Award decision
    20 May 2025
  2. Notice published
    13 Jun 2025
  3. Contract starts
    28 Jun 2025
  4. Contract ends
    27 Jun 2027

Contracting authority & participating public bodies

  • UK SHARED BUSINESS SERVICES LIMITEDContracting authority Polaris House, North Star Avenue, SWINDON, SN21UH, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/dXGP288m · GB-SRS

Suppliers named on the notice

  • SoftCat PlcSupplier Solar House, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1LW
    Identifier
    2174990 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc-2026-08-18T12:14:28+01:00
Published
13 Jun 2025
Latest update
18 Aug 2026
Procedure reference
ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc
Contract reference
ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc-1