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Telephony and Contact Centre Solution

Brighton and Hove City Council · Local authority · delivery region not published

The supply of a Telephony and Contact Centre Solution for the Council

• Telephone and data transmission services

ID 6617419 Department of Finance Departmental Solicitors Office DSO Legal Case Management System

Department of Finance · Central government · Northern Ireland

The Department of Finance, Department Solicitors Office (DSO) is currently preparing to initiate a procurement process to establish a contract with a Supplier to provide a Case Management System. The potential scale and scope of this servic…

• Legal services
• Electronic information services
• Maintenance and repair of office machinery
• +3

Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement

Ministry of Justice · Central government · Nationwide (UK)

The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to a…

• Telecommunications system
• Communication land-line rental
• IP telephone services
• +6

Request for Information - Digital Telephony

Scottish Government · Scotland

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for …

• Telephone and data transmission services
• Dedicated-business telephone network services
• IP telephone services
• +11

Schools Gigabit Broadband

Department for Education · Central government · Nationwide (UK)

Introduction: School Gigabit Broadband Phase 2 The Department for Education (DfE) is seeking early engagement from interested organisations in relation to the Schools Gigabit Broadband Programme Phase 2. Please note that this notice is issu…

• Communications system maintenance services
• Construction work
• Network equipment
• +6

Preliminary Market Engagement – Sellafield Limited: Network Services

Sellafield Limited · North West England

Sellafield Ltd is considering a call for competition for Network Services under the Network Services 4 (NS4) Framework Agreement (RM6377) Lot 1 Internet Connectivity Services (WAN), Lot 2 Local Connectivity Services (LAN), and Lot 3 Voice a…

• Networks
• Computer network services
• IP telephone services
• +11

Out of Hours Switchboard

London Borough of Lewisham · Local authority · Greater London

The provision of a high quality, scalable, Out of Hours Switchboard allows residents to get in touch with the council easily at any time should they find themselves in a vulnerable situation.

• Telephone switchboard services
• Switchboards

Replacement of Corporate Telephony and Contact Centre Environment

Link Group · Scotland

Link Group, the Contracting Authority, is seeking to modernise its telephony and contact management environment as part of a wider customer experience transformation. The requirement is not limited to a like-for-like telephony replacement. …

• Telephone and data transmission services
• Telecommunications equipment and supplies

Request for Information (RFI) Scanning and Digital Print Suite

NHS Business Services Authority · Central government · Nationwide (UK)

The NHSBSA is a Special Health Authority and an Arm’s Length Body of the Department of Health and Social Care. We provide a range of critical central services to NHS organisations (our ‘clients’), NHS contractors, health bodies, patients an…

• Photocopier paper
• Archive services
• Archiving services
• +16

Contact Centre Omni Channel Telephony

Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

• Telephone operator services
• Call centre
• Telephone switchboard services

Mobile Voice and Data Services

Scottish Government · Scotland

Scottish Procurement is establishing a collaborative framework agreement for Mobile Voice and Data Services for Scottish public and third sector bodies. The current single supplier framework is due to expire on 14 April 2027.

Likely replaces the contract held by VODAFONE LIMITED

• Mobile-telephone services
• Electronic data exchange services
• Integrated telecommunications services
• +5

The Event Management Framework 2 (EMF2)

Department for Culture, Media and Sport · Central government · delivery region not published

The Event Management Framework 2 (EMF2) is being developed by the Department for Culture, Media and Sport (DCMS) to provide a modern, flexible, and accessible route to market for government event requirements. The framework will enable depa…

Likely replaces the contract “Event Management & Delivery Framework 1 (EMF1)”

• Event services
• Ambulance services
• Architectural design services
• +57

Managed Mobility Service

Police and Crime Commissioner for West Midlands · Police & fire · West Midlands

Managed mobility provision for the support and enhancement of the mobile network

• Mobile-telephone services

Preliminary market engagement - CS Mobile Telecoms Services supply for the British Embassy and US Network

Foreign, Commonwealth and Development Office · Central government · delivery region not published

Provision of nationwide Mobile Telecommunications Services for the British Embassy in Washington DC and the wider US Network, including mobile voice, data, roaming, device support, billing management and associated telecommunications servic…

Likely replaces the contract held by SOCIETE FRANCAISE DU RADIOTELEPHONE

• Mobile-telephone services

WHC - Mobile phone contract including funding for new handsets

West Herts College · Education · Nationwide (UK)

West Herts College comprises of 3 campuses. West Herts College is based in Watford, Hemel Hempstead and Luton The current contract expires in August 2026 and is with a third party provider, and the carrier is o2 the College would like to en…

• Telephone and data transmission services

CS Mobile Telecoms Services supply for the British High Commission in Kingston

Foreign, Commonwealth and Development Office · Central government · delivery region not published

The Authority is seeking to engage the market in relation to the provision of managed mobile telecommunications services to support operational requirements. The requirement primarily relates to the delivery of mobile voice, data and SMS se…

Likely replaces the contract held by Vodacom Tanzania · ended 30 Apr 2025

• Mobile-telephone services

Mobile Voice and Data Services

West Yorkshire Combined Authority · Local authority · Yorkshire and the Humber

West Yorkshire Combined Authority (the CA) would like to invite interested suppliers to take part in this Pre-Market Engagement activity to support the development of the project described below. The main aims of engagement questionnaire in…

• Mobile-telephone services
• Data and voice media
• Data services
• +1

High Volume Offsite Print (HVOP)

Ministry of Justice · Central government · Nationwide (UK)

This notice is published in accordance with the Procurement Act 2023. It should not be interpreted as a guarantee of any future procurement opportunity, nor as confirmation of the approach outlined herein. The purpose of this Notice is: a) …

• Platform interconnectivity software package
• Communication and multimedia software package
• Digital printing services
• +44

North Lanarkshire Council (NLC) - Provision of estate-wide 1Gbps capable FTTP Broadband Services to NLC Social Housing

North Lanarkshire Council · Local authority · Scotland

North Lanarkshire Council (NLC) is seeking expressions of interest from suitably qualified and experienced providers to participate in a market engagement exercise relating to a forthcoming procurement for the large‑scale installation of fu…

• Installation of telecommunications equipment
• Construction work for pipelines, communication and power lines
• Construction work for pipelines, communication and power lines, for highways, roads, airfields and railways; flatwork
• +7

Citywide Messaging - Market Engagement

Birmingham Community Healthcare NHS Foundation Trust · Central government · delivery region not published

This is a Pre Market Engagement for Citywide Messaging. Any interested providers should submit an expression of interest via the tender portal by 16th February. Full details including the specification and pre market engagement brief can be…

• Electronic message services

Protect Duty: County Hall Campus Alert System

Leicestershire County Council · Local authority · East Midlands

The purpose of this Preliminary Market Engagement (PME) is to gauge interest from the market and to investigate solution options for a potential procurement described under Section 2: Background. This will enable the Council to examine the …

• Electronic message and information services
• Information systems
• Surveillance and security systems and devices

Telematching Services

Office for National Statistics · Central government · Nationwide (UK)

The Office for National Statistics (ONS) is undertaking preliminary market engagement in accordance with the Procurement Act 2023, to inform its approach to a forthcoming requirement for Telematching and SMS messaging services in support of…

• Short Message Service (SMS) services
• Data collection and collation services
• Database services
• +1

Out of Hours Call Handling Service 2026

Eastlight Community Homes · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Telephone operator services
• Call centre
• Telephone switchboard services
• +1

NHS Urgent & Emergency Care (UEC) Managed Telephony Services

NHS England · Central government · delivery region not published

NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required …

• IP telephone services
• Communications infrastructure
• Communications network
• +5

Facilities Management Services – Pre-Market Engagement

Great Western Hospitals NHS Foundation Trust · Central government · South West England

Great Western NHS Foundation Trust (the “Trust) opened its acute Private Finance Initiative (PFI) facility in 2002. The six-storey building provides 78,101 square meters of internal space and supports 650 beds. The hospital includes a full …

• Building and facilities management services
• Car park management services
• Catering services
• +12