Official UK procurement notice
NHS Urgent & Emergency Care (UEC) Managed Telephony Services
Authority: NHS England (Central government)
What is being bought
Published requirement descriptionNHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28.
For the purposes of the engagement, the services are separated into the following Lots.
Lot A – Hosting and Routing (Inbound Services)
Lot B – Contact Centre as a Service (CCaaS) - Cloud Services
This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI).
Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement.
No supplier will be advantaged or disadvantaged by choosing to participate or not participate.
Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation.
The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.
CPV: Communications infrastructure · Communications network · IP telephone services · Network infrastructure · Telecommunications network · Telecommunications services · Telephone and data transmission services · Telephone network maintenance services
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How NHS England buys Telephone and data transmission services (CPV 6421), and who usually turns up
NHS England’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Telephone and data transmission services (CPV 6421) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
No small-firm winners recorded among this authority’s published awards in this sample.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London (authority’s region).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 57 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid24% / 13%
2–337% / 47%
4–619% / 20%
7+20% / 20%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate40% / 67%
Within ±2%53% / 0%
Above estimate8% / 33%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 5033Estimate not published
This lot is listed as CPV 5033. The table above uses the notice category.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 155 past lots.
A forecast, not a list of bidders.
1 bid15%
2–334%
4–621%
7+30%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Feb 2026, 10:47 GMT
- Last source update
- 14 Jul 2026, 16:35 BST
- Authority reference
C416100- FTS notice number
2026/S 000-066445- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-0655b6Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
17 Feb 2026 → 1 Jan 2029 · 4 dates- Planning notice published253 days ago17 Feb 2026, 10:47 GMT
- Latest notice published106 days ago14 Jul 2026, 16:35 BST
- Market engagement89 days ago31 Jul 2026, 23:59 BST
The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market.
This market engagement is part of a series of multi-supplier engagement sessions and information gathered will be used to support internal planning and decision making.
To engage in the market engagement and submit a response to the RFI process, you are required to submit your completed RFI via the NHS England’s e-Tendering portal, Atamis by the closing date of 31st July 2026.
The project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to health-family.force.com/s/Welcome ↗. You can then search for the opportunity and access any further information.
- Today29 Oct 2026
- Contract starts1 Jan 2029
Notice history
2 events · 2 releases on Find a Tender · since 17 Feb 2026- Preliminary market engagement notice published17 Feb 2026, 10:47 GMTUK2
- Preliminary market engagement notice published14 Jul 2026, 16:35 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender