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Official OCDS

Search UK public tenders and contract notices

Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 31–45 · every procedure in the catalogue, any stage.

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103 procedures

  1. Closed Open procedureSME · VCSE suitable

    Out Of Hours Call Handling for Sheltered Housing sites

    Brunelcare · South West England

    Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sit…

    • Telephone-answering services
    Value
    £200k
    Term
    1 day
    Submit via
    In-tendlogin required
    Published
    #064d3d
  2. AwardedBelow threshold - open competitionSME · VCSE suitable

    Out of Hours Contact Centre

    Aspire Housing · West Midlands

    Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

    Awarded to ORBIS PROTECT LIMITED

    • Telephone-answering services
    Value
    £72k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    In-tendlogin required
    Published
    #05e4ac
  3. Awarded · Open procedureLight-touch

    DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

    Department of Justice · Central government · Northern Ireland

    The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

    Awarded to Withheld Section94 supplier

    • Call centre
    • Computer-related professional services
    • Guidance and counselling services
    • +8
    Value
    £3.2m
    Term
    3 yearsup to 7 years with extensions
    Submit via
    eTendersNIlogin required
    Published
    #05dc8f
  4. AwardedBelow threshold - without competition

    Netcall Service & Support Renewal

    The Police and Crime Commissioner for Cambridgeshire · Police & fire · delivery region not published

    Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

    Awarded to Netcall Technology Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #05fe1e
  5. AwardedOpen procedure22 lots

    RM6226 Debt Resolution Services - Lot 1

    The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

    Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

    Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

    • Platform interconnectivity software development services
    • Accounting and auditing services
    • Accounting services
    • +96
    Value
    £645m
    Term
    4 years
    Submit via
    Jaggaerlogin required
    Published
    #02ca60
  6. No award madeOpen procedureSME suitable

    Out of Hours and Warden Call Handling Services

    mhs homes group · South East England

    The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

    • Call centre
    • Telephone-answering services
    Value
    £250k
    Term
    5 yearsup to 7 years with extensions
    Submit via
    In-tendlogin required
    Published
    #059331
  7. Awarded · Below threshold - open competitionUtilitiesSME · VCSE suitable

    Out-of-Hours Customer Support Services

    Transport for Wales Rail Limited (Utility Buyer) · Nationwide (UK)

    This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

    Awarded to Journeycall Ltd

    • Call centre
    • Helpdesk and support services
    • Telecommunications services
    • +1
    Value
    £208k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #05a090
  8. Award pending · decided Competitive flexible procedureFrameworkUtilitiesSME suitable

    PRO004931-Services-Contract-Contact Centre Resources

    United Utilities Water Limited · North West England

    The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

    Intended award to CONCENTRIX TSC UK LTD

    • Telephone-answering services
    Value
    £6.6mceiling, not a contract size
    Term
    3 years
    Submit via
    portal not identified
    Published
    #05866e
  9. AwardedNegotiated procedure with prior call for competition3 lots

    ScotRail Customer Contact Centre

    ScotRail Trains Limited · Scotland

    ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

    Awarded to Teleperformance Ltd

    • Call centre
    • Office-support services
    • Payroll management services
    • +2
    Value
    Not published
    Term
    3 years
    Submit via
    portal not identified
    Published
    #03f5ae
  10. Closed Open procedureLight-touch

    DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

    Department of Justice · Central government · Northern Ireland

    The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

    • Call centre
    • Computer-related professional services
    • Guidance and counselling services
    • +8
    Value
    £3.2m
    Term
    3 yearsup to 7 years with extensions
    Submit via
    eTendersNIlogin required
    Published
    #05dc8c
  11. Awarded · Below threshold - without competition

    Fraud and Corruption Reporting Online (FCROL)

    NHS Business Services Authority · Central government · delivery region not published

    Provision of fraud and corruption reporting online to deliver continuous 24 hours a day, seven days a week service to facilitate the reporting of NHS fraud and allow for the development of a national publicity campaign to increase reporting…

    Awarded to Treble 5 Treble 1 Limited · 2 awards

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #05a8b5
  12. AwardedBelow threshold - unknown

    Contact Centre Out of Hours Call Handling

    Livv Maintenance Limited (part of Livv Housing Group) · Housing · North West England

    Livv Housing Group requested proposals from service providers to provide emergency and non-emergency out of hours repairs call-handling.

    Awarded to Orca Business Support Ltd

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #05ad3a
  13. AwardedOpen procedure

    ESPH AB WDC Emergency Lifeline (ESPH655 JB)

    Wealden District Council · Local authority · South East England

    Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

    Awarded to Careium UK Limited

    • Alarm-monitoring services
    • Telephone operator services
    • Telephone-answering services
    • +1
    Value
    £300k
    Term
    3 years
    Submit via
    portal not identified
    Published
    #04a818
  14. AwardedBelow threshold - open competitionSME · VCSE suitable

    Out of Hours Telephony Services

    Wales and West Housing Association Ltd · Housing · Wales (Cymru)

    Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

    Awarded to Careium UK Limited

    • Telephone-answering services
    Value
    £80k
    Term
    2 yearsup to 4 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #0519a6
  15. Planned · expected · not yet published

    Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

    COMMUNITY GATEWAY ASSOCIATION LIMITED · North West England

    Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement …

    • Telephone-answering services
    Value
    £250k
    Term
    5 years
    Submit via
    portal not identified
    Published
    #05598c