Official UK procurement notice
Out of Hours and Warden Call Handling Services
Authority: mhs homes group (Public body)
What is being bought
Published requirement descriptionThe result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes’ in-house operations.
CPV: Call centre · Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£250,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Price: 40%
- Quality: 60%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Sept 2025, 13:54 BST
- Last source update
- 9 Dec 2025, 09:44 GMT
- Award evaluation window
- Submission end – 16 Dec 2025
- Authority reference
TMHS177a- FTS notice number
2025/S 000-063560- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059331Find a Tender
How it was run
Official notice- Submission deadline
- 4 Nov 2025, 12:00 GMT
- Clarification deadline
- 23 Oct 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Mhs homes have adopted the In-Tend e-tendering system for all its tender activities. This PSQ and all tendering processes will be conducted entirely though the In-tend eTendering portal:
www.in-tendhost.co.uk/mhs/aspx/Home ↗
(www.in-tendhost.co.uk/mhs/aspx/Home ↗)
Tenderers will need to register on the Portal to submit their PSQ and subsequent tender response. However, if you are already registered, tenderers do not need to register again and may simply use their existing username and password to login to the Portal. Once logged in, go to "Tenders" >"Current" to view the tender in full
Timeline
3 Sept 2025 → 1 Apr 2026 · 9 dates- Planning notice published3 Sept 2025, 13:54 BST
- Market engagement19 Sept 2025, 23:59 BST
MHS homes are looking to undertake pre-market engagement in the form of a questionnaire, to better understand the market for Out of Hours and Warden Call Handling and help us to form our specification and cost model.
Suppliers from the sector who provide Out of Hours Call Handling services are invited to complete our questionnaire found at the following link (click or copy and paste into browser): forms.office.com/Pages/ResponsePage.aspx ↗
Please submit all responses by 19th September 2025. Responses will be anonymized and note that the outcomes of any pre-market engagement will be shared at Invitation to tender stage.
- Tender notice published383 days ago9 Oct 2025, 09:55 BST
- Next notice expected382 days ago9 Oct 2025, 23:59 BST
- Clarification questions by369 days ago23 Oct 2025, 12:00 BST
- Submission deadline357 days ago4 Nov 2025, 12:00 GMT
- Latest notice published322 days ago9 Dec 2025, 09:44 GMT
- Award decision expected by314 days ago16 Dec 2025, 23:59 GMT
- Contract starts209 days ago1 Apr 2026, 00:00 BST
Notice history
7 events · 3 releases on Find a Tender · since 3 Sept 2025- Preliminary market engagement notice published3 Sept 2025, 13:54 BSTUK2
- Tender notice published9 Oct 2025, 09:55 BSTUK4
- Status changed to active9 Oct 2025, 09:55 BST
- Procurement method changed9 Oct 2025, 09:55 BST
- Deadline published: 4 Nov 2025, 12:00 GMT9 Oct 2025, 09:55 BST
- Procurement termination notice published9 Dec 2025, 09:44 GMTUK12
- Status changed to complete9 Dec 2025, 09:44 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 8 Dec 2025 | CancelledThe decision has been taken to terminate the procurement process, this is due to due to internal changes at mhs homes. |
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender