Telephone-answering services: UK Tenders, Buyers & Competition
CPV 79510000·Services · class·in Business Services & Consultancy
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Tenders you can still bid for.
Notices at tender stage whose deadline has not passed, counted the way the search counts them: a notice shows under every code and region it names.
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Notices published in the last 12 months.
Counted per tender, not per lot, against the 12 months before where shown.
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How many companies usually bid for a lot here.
The middle value of the bid counts that award notices publish, one per lot. Only real competitions count: direct awards and framework places are left out.
Based on 25 lots from 21 competitions run by 21 buyers, last 36 months. A buyer with many similar contests counts only up to a limit. 14 lots are from Procurement Act 2023 notices (bids assessed, middle 7) and 11 from older notices (bids received, middle 2).
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What a contract here is usually worth.
Middle value of published award values, VAT excluded. Framework ceilings are left out because they are not real contract values.
Based on 55 awards with a usable value, last 36 months.
Published values, not actual spend.
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How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Based on 16 decided competitions, last 36 months.
Only decided tenders count, so slow ones still waiting are not in.
Newest open tenders
3 of 7 open for bids now · newest first
| Notice | Authority | Deadline | Days left | Published value |
|---|---|---|---|---|
| External Reporting Line | London Fire Commissioner | 12 Nov 2026 | 18d | — |
| Provision of out of hours customer call centre services. | Connexus Homes Limited | 6 Nov 2026 | 11d | £212,000 |
| For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service | Oldham Council | 16 Nov 2026 | 21d | £130,000 |
Codes and neighbouring classes
The 8-digit CPV codes notices in this class actually use, and the other classes of the same division
79512000 Call centre122 notices · 70%79510000 Telephone-answering services48 notices · 28%79511000 Telephone operator services19 notices · 11%- Business and management consultancy services 1,062 · 12m
- Advertising and marketing services 570 · 12m
- Recruitment services 551 · 12m
- Market research services 479 · 12m
- Subscription services 421 · 12m
- Exhibition, fair and congress organisation services 407 · 12m
- Security services 389 · 12m
- Miscellaneous business-related services 388 · 12m
- Business and management consultancy and related services 340 · 12m
- Accounting and auditing services 340 · 12m
- All of Business Services & Consultancy →
Who buysi
Which buyers publish the most notices here.
Buyers ranked by the number of notices, duplicate names merged.
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Which buyers publish the most notices here.
Buyers ranked by the number of notices, duplicate names merged.
All notices carrying this code · official UK_CA_TYPE where published (NHS bodies are central government authorities), else derived from the authority name
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What kinds of public bodies buy here.
Notices by the buyer’s type as published, otherwise by its name.
Other public bodies30%(51 notices)
51 of 168 notices are Other public bodies (30%).Central government24%(41 notices)
41 of 168 notices are Central government (24%).Local authorities20%(33 notices)
33 of 168 notices are Local authorities (20%).Housing associations8%(13 notices)
13 of 168 notices are Housing associations (8%).NHS & health3%(5 notices)
5 of 168 notices are NHS & health (3%).Not classified15%(25 notices)
25 of 168 notices are Not classified (15%).
| Contracting authority | Type | Notices | Last 12 months | Open now |
|---|---|---|---|---|
| British Council | Local authorities | 7 | 1 | 0 |
| Department for Work & Pensions | Central government | 4 | 1 | 0 |
| Plymouth Community Homes | Other public bodies | 4 | 3 | 0 |
| Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency | Central government | 4 | 0 | 0 |
| Department of Health & Social Care | Central government | 3 | 0 | 0 |
| NHS Blood and Transplant | Central government | 3 | 0 | 0 |
| Royal Borough of Kensington and Chelsea | Local authorities | 3 | 0 | 0 |
| Belfast City Council | Local authorities | 2 | 0 | 0 |
| Brunelcare | Other public bodies | 2 | 2 | 0 |
| COMMUNITY GATEWAY ASSOCIATION LIMITED | Other public bodies | 2 | 1 | 0 |
133 distinct authorities in total · the ten most active shown.
Where the work is deliveredi
Where the work on these notices is delivered.
Delivery regions published on the notices. A notice with several regions counts in each.
Where the work is, not where the buyer is based.
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Where the work on these notices is delivered.
Delivery regions published on the notices. A notice with several regions counts in each.
Where the work is, not where the buyer is based.
Delivery regions (ITL1) published on 108 of 174 notices · a notice covering several regions counts in each · competition columns: contracts awarded in the last 36 months, lots delivered in the region
| Region | Notices | Bids / lot | SME wins | Local wins |
|---|---|---|---|---|
| Greater London | — | — | — | |
| North West England | — | — | — | |
| South East England | — | — | — | |
| South West England | — | — | — | |
| East of England | — | — | — | |
| West Midlands | — | — | — | |
| North East England | — | — | — | |
| East Midlands | — | — | — | |
| Yorkshire and the Humber | — | — | — | |
| Scotland | — | — | — | |
| Wales (Cymru) | — | — | — | |
| Northern Ireland | — | — | — |
Local wins = the winner’s registered region is the delivery region. Dashes: fewer than ten observations.
How it is boughti
How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
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How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
Commercial tool, procedure route and threshold as published on the notice, not a legal-regime claim
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How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
Contract93%(161 notices)
161 of 174 notices are Contract (93%).Framework7%(13 notices)
13 of 174 notices are Framework (7%).
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Which procedures buyers here use.
Notices by the procedure they declare: open, selective, limited or direct. Open and selective are competitions; limited and direct are not.
Open45%(79 notices)
79 of 174 notices are Open (45%).Route not published22%(39 notices)
39 of 174 notices are Route not published (22%).Selective16%(28 notices)
28 of 174 notices are Selective (16%).Limited / restricted9%(15 notices)
15 of 174 notices are Limited / restricted (9%).Direct award7%(13 notices)
13 of 174 notices are Direct award (7%).
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How much of this market is above the legal threshold.
Notices by whether the buyer marked them above or below the threshold that triggers the full rules.
Above threshold78%(31 notices)
31 of 40 notices are Above threshold (78%).Below threshold23%(9 notices)
9 of 40 notices are Below threshold (23%).
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How long bidders get to respond.
Middle value in days from the tender notice to its deadline.
Competition
Contracts published in the last 36 months (83) · bid counts per lot from award notices · values are net contract awards, framework and DPS ceilings excluded · SME and local status as declared
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How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid20%(5)
5 of 25 lots fall in 1 bid (20%).2–324%(6)
6 of 25 lots fall in 2–3 (24%).4–612%(3)
3 of 25 lots fall in 4–6 (12%).7 or more44%(11)
11 of 25 lots fall in 7 or more (44%).
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The usual range of contract values here.
The middle half of published award values, VAT excluded, with the middle value marked. Framework ceilings are left out.
Published values, not actual spend.
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How many companies usually bid for a lot here.
The middle value of the bid counts that award notices publish, one per lot. Only real competitions count: direct awards and framework places are left out.
Based on 25 lots from 21 competitions run by 21 buyers, last 36 months. A buyer with many similar contests counts only up to a limit. 14 lots are from Procurement Act 2023 notices (bids assessed, middle 7) and 11 from older notices (bids received, middle 2).
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How much of this market is actually put out to competition.
Notices run as an open or selective procedure, out of all notices that say which procedure was used. Direct awards count as not competed.
51 of 73 notices that state a procedure, last 36 months. 10 more give no procedure and are left out.
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What share of bids come from small and medium firms.
SME bids divided by all bids, on lots where the buyer published the split.
85 SME bids out of 126, on 23 lots where the buyer published the split.
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What share of contracts go to small and medium firms.
Awards to a single supplier that declared its size. SME divided by all.
6 of 35 awards where the winner declared its size.
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How much work here goes to companies based in the region.
Contract awards where the winner’s registered address is in this region, out of awards where the address is known.
Registered address, so a national firm with a local branch counts as outside.
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Do winners come in above or below the buyer’s estimate.
For each lot we compare the published estimate with the award, like for like. Below means the winner was paid less than estimated, above means more.
Based on 23 lots with both an estimate and an award, last 36 months.
A past pattern, not a price to bid.
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How often a tender ends with no award.
Notices cancelled, withdrawn or marked unsuccessful, plus terminated ones that never got an award.
2 of 83 notices, last 36 months.
Only what buyers published. Tenders that quietly went nowhere are not counted.
Who winsi
Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
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Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
Ranked by distinct procedures won on notices carrying this code, then award records · 114 awards to 69 suppliers · the five most frequent winners hold 27% of contract awards in the last 36 months
| Supplier | Procedures | Awards | Last 12 months | Buyers |
|---|---|---|---|---|
| ORBIS PROTECT LIMITED | 8 | 8 | 4 | 7 |
| SPS Doorguard Limited | 7 | 8 | 4 | 7 |
| Journeycall Ltd | 4 | 7 | 1 | 4 |
| Appello Careline Limited | 4 | 4 | 1 | 4 |
| Foundever GB Limited | 4 | 4 | 2 | 4 |
| Serco Limited | 4 | 4 | 1 | 4 |
| Capita Business Services Ltd | 3 | 4 | 2 | 3 |
| Careium UK Limited | 3 | 3 | 1 | 3 |
Where to submiti
Where bids for this work are submitted.
Notices by the portal in their submission link, where one is published.
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Where bids for this work are submitted.
Notices by the portal in their submission link, where one is published.
E-sourcing portals named in the submission address · 75 of 174 notices name one · each portal page explains registration
Open tenders in telephone-answering services
7 open for bids now · soonest deadline first
| Notice | Authority | Deadline | Days left | Published value |
|---|---|---|---|---|
| Provision of out of hours customer call centre services. | Connexus Homes Limited | 6 Nov 2026 | 11d | £212,000 |
| External Reporting Line | London Fire Commissioner | 12 Nov 2026 | 18d | — |
| For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service | Oldham Council | 16 Nov 2026 | 21d | £130,000 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- What counts here. Every notice with a CPV code starting 7951. A notice with several codes counts in each sector it names. Notices from 2021 to 22 Oct 2026.
- Competition. Bids and winners cover the last three years and count each lot as its own contest; frameworks and dynamic purchasing systems are shown apart from ordinary contracts.
- Why no total spend. Notice estimates often repeat a framework’s ceiling, so adding them up would overstate the market. Typical contract values are shown instead.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.