Appello Careline Limited: UK Public Sector Contracts Won & Awards

Large organisationCompanies House: Private Limited CompanyHampshireNationwide (UK)Main market: Telephone-answering services

Official UK PPONPPBB-1568-HJRG

Procedures with an award1213 award records
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How many tenders this supplier has won.

Tenders with at least one award to it. Award records are shown too, because one framework can carry many call-offs.

Public authorities12named on published awards
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How many different public bodies have awarded to this supplier.

Buyers named on its awards, with duplicate names merged.

Attributable award value£17mnet · on 7 of 13 award records · single-supplier, no ceilings
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How much this supplier has won, by published values.

Sum of award values where it was the only winner, VAT excluded, framework ceilings left out.

Not turnover. Not every award publishes a value.

Last 12 months5awards · 1 in the prior 24 months · last 1 Sept 2026
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Awards to this supplier in the last 12 months.

Award records dated in the last 12 months, against the two years before.

Contracts ending ≤18 months4end date on 11 of 13 awards · 3 estimated
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Contracts that finish in the next 18 months.

Contracts ending in that window by the published end date or, where only a duration is published, an estimate from signature plus duration (marked). Neither, not counted.

An end date does not confirm a new procurement.

Buyer regions8most often East of England
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In which regions this supplier wins work.

The region of each buyer it won from: the buyer’s office, placed by the official ONS postcode lookup. Each procedure counts once.

Where the buyer is based, not necessarily where the work was done; the tender page shows the published place of delivery.

Where they win
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In which categories this supplier wins.

Distinct awards by the main category of the lot, or of the procedure when no lot is named. Repeat publications count once.

An award counts once in each class it covers; classes can overlap.

Active awards, plus pending awards whose standstill has ended or was not published.

13 awards (13 for a named lot, 100%, 0 for a whole procedure with no lot named) · top CPV classes, shares of all 13 awards. An award may cover more than one class.

7951 Telephone-answering services4 awards · 31% · awards naming a lot
3512 Surveillance and security systems and devices1 award · 8% · awards naming a lot
5130 Installation services of communications equipment1 award · 8% · awards naming a lot
7311 Research services1 award · 8% · awards naming a lot
8532 Social services1 award · 8% · awards naming a lot
Attributable award value
i

How much this supplier has won, by published values.

Sum of award values where it was the only winner, VAT excluded, framework ceilings left out.

Not turnover. Not every award publishes a value.

£17mOn 7 of 13 award records; the five largest make 99%; a further 1 published a VAT-inclusive amount only (£36k inc. VAT, kept apart). Largest rows below.
Typical attributable award
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What one of this supplier’s wins is usually worth.

Middle value of the same awards as the total above.

£129k middle valuerobust · n=7
Award vs estimate
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Does this supplier usually win above or below the buyer’s estimate.

Its own wins, estimate against award per lot, in its sector.

Based on 1 wins across all categories. Small sample.

A past pattern, not a margin and not a price to bid.

2% above estimateindicative · n=1compared within all comparable wins
Largest published awards
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The biggest published awards.

Awards to a single supplier with a published value, largest first, so you can check the totals against the notice.

A repeated framework total can appear here. Open the notice to check.

AuthorityAwardedTermPublished value
Call MonitoringConstruction Industry Training Board——£14,000,000 †
Out of Hours Call CentreOptivo——£1,288,980 †
Lot 2. Monitoring and Alarm Receiving Centre (ARC) ServicesAster Group Limited17 Jul 20264 yrs · up to 8.1 yrs£1,224,025
≈ £306k/yr
Trent & Dove - Warden Call & Telecare Services ID619Trent and Dove Housing—3 yrs · up to 5 yrs£128,635 †
≈ £43k/yr
Installation of emergency call system in sheltered housingGreat Yarmouth Borough Council1 Sept 20261.5 yrs£92,820
≈ £62k/yr

Where their buyers are
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In which regions this supplier wins work.

The region of each buyer it won from: the buyer’s office, placed by the official ONS postcode lookup. Each procedure counts once.

Where the buyer is based, not necessarily where the work was done; the tender page shows the published place of delivery.

ITL1 region of the buyer office · known for 12 of 12 awarded procedures · each procedure counts once

East of England3 procedures · 25%
West Midlands2 procedures · 17%
Greater London2 procedures · 17%
North East England1 procedure · 8%
North West England1 procedure · 8%
East Midlands1 procedure · 8%
South East England1 procedure · 8%
South West England1 procedure · 8%

Who they sell to
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Which public bodies award work to this supplier.

Authorities named on its published awards, ranked by distinct procedures, duplicate names merged.

Authorities named on this supplier’s published awards · ranked by distinct procedures · a framework or DPS adds one award record per appointed supplier

Authority type · official UK type when published, else name/id class, else not classified · by award records (a single panel can dominate)
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What kinds of public bodies award work to this supplier.

Its award records by the authority’s published type, otherwise by its name. One framework can add many records.

  • Local authority31%(4 awards)
    4 of 13 awards are Local authority (31%).
  • Other public body23%(3 awards)
    3 of 13 awards are Other public body (23%).
  • Type not classified23%(3 awards)
    3 of 13 awards are Type not classified (23%).
  • NHS & health15%(2 awards)
    2 of 13 awards are NHS & health (15%).
  • Housing8%(1 award)
    1 of 13 awards is Housing (8%).
AuthorityProceduresShareAward recordsLast activity
NHS Shared Business Services Limitedframework/DPS on 118.3%29 Jan 2023
Construction Industry Training Board18.3%131 Oct 2025
Optivo18.3%17 Oct 2022
Aster Group Limited18.3%117 Jul 2026
Trent and Dove Housing18.3%11 Feb 2026
Great Yarmouth Borough Council18.3%11 Sept 2026
Halton Borough Council18.3%117 Apr 2023
Amplius Living18.3%124 Jun 2025

Share = of the 12 procedures with an award naming this supplier. Last activity = award date, or notice publication when no award date was published.

Contracts ending
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Contracts that finish in the next 18 months.

Contracts ending in that window by the published end date or, where only a duration is published, an estimate from signature plus duration (marked). Neither, not counted.

An end date does not confirm a new procurement.

11 of 13 awards carry an end date, 4 estimated from the duration · not a retender forecast

ContractEndsPublished value
Alarm Receiving Centre Platforms19 Dec 2026 estimated£14,000,000
Digital Alarm Solutions and Peripherals19 Dec 2026 estimated£36,000,000
Digital Care Call - Maintenance Contract31 Dec 2026£35,971
Longhurst Out of Hours Call Centre4 May 2027 estimatedNot published

Recent awards

Latest 13 of 13 award records naming this supplier

Award / procedureAuthorityAwardedPublished value
Installation of emergency call system in sheltered housingGreat Yarmouth Borough Council1 Sept 2026£92,820
Lot 2. Monitoring and Alarm Receiving Centre (ARC) ServicesAster Group Limited17 Jul 2026£1,224,025
Call MonitoringConstruction Industry Training BoardNot published£14,000,000 †
from the contract notice
Trent & Dove - Warden Call & Telecare Services ID619Trent and Dove HousingNot published£128,635 †
from the contract notice
Digital Care Call - Maintenance ContractThirteen Housing Group LimitedNot publishedNot published
Provision of Call Handling ServicesAmplius LivingNot published£30,948 †
from the contract notice
Monitoring and Data Applications, Software and Cloud Based ServicesShropshire CouncilNot published£10,000,000 †
framework ceiling · 1 of 3 appointed suppliers
Tender for the Provision of Digital Telehealth Care SystemHalton Borough CouncilNot published£53,256 †
from the contract notice
Technology Enabled Care (TEC)The Royal Borough of Kingston upon ThamesNot published£2,710,258 †
joint award · 4 suppliers
Alarm Receiving Centre PlatformsNHS Shared Business Services LimitedNot published£14,000,000 †
framework ceiling · not attributable revenue
About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • One profile per supplier. Built from award and contract notices that name this supplier; different spellings and registration numbers of the same company are merged into this profile.
  • Values are published values. The table mirrors what the notice published: framework ceilings and joint awards are labelled and never counted as this supplier's money, and † marks a value taken from the contract notice when the award published none. Only awards made to this supplier alone count towards its value, excluding VAT. It is not turnover.
  • Regions on this page are where the work is delivered, not the supplier’s registered address.
  • Contract end dates. Published on 7 of 13 awards, estimated from the published duration on 4 more (marked “estimated”); those feed “Contracts ending”.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.