Official UK procurement notice
Out of Hours Call Centre · UK public procurement notice
Authority: Optivo
Sectors: Business Services & Consultancy (79) Delivery: UK
Awarded value£1,288,980published contract · exc. VAT
Awarded 7 Oct 2022
Awarded to Appello Careline Limited
What is being bought
Published requirement descriptionCall Centre
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1Contract for the provision incoming and outgoing out-of-hours emergency repairs call…Awarded
Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (5)
- Customer Journey: 25%
- Mobilisation & Resourcing: 25%
- Working with Optivo: 10%
- Disaster Recovery: 10%
- price: 30%
Published award criteria (5)
- Customer Journey: 25%
- Mobilisation & Resourcing: 25%
- Working with Optivo: 10%
- Disaster Recovery: 10%
- Price: 30%
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 3 Nov 2022, 08:52 GMT
- Last source update
- 3 Nov 2022, 08:52 GMT
- Authority reference
OP7335- FTS notice number
2022/S 000-031019- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-037e90Find a Tender
Publisher note: (MT Ref:227854)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £1,288,9801 contract exc. VAT
Bids received 5
Contracts signed 1latest 7 Oct 2022
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Appello Careline Limited | £1,288,980 † | — | Awarded |
Contracts
Contract 031019-2022-OP7335-1 · Appello Careline Limited
- Signed
- 7 Oct 2022
- Value
- £1,288,980
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic · 5 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- Appello Careline LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.