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Official OCDS

Search UK public tenders and contract notices

Official notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and agreement type as published, never a Tenderline score.

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Showing 16–30 · every procedure in the catalogue, any stage.

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CPV 79512000…Clear all

247 procedures

  1. AwardedBelow threshold - open competitionSME suitable

    External Call Handling Service

    Cirrus Purchasing c/o Halton Housing · Charity · North West England

    Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

    Awarded to SPS Doorguard Limited

    • Call centre
    Value
    £135k
    Term
    2 yearsup to 3 years with extensions
    Submit via
    Delta eSourcingpublic page
    Published
    #065f52
  2. Closed Open procedureSME suitable

    Unified Communications

    Hafod Housing Association · Housing · Wales (Cymru)

    Hafod Housing Association is seeking a qualified Service Provider for the design, implementation, and support of a comprehensive, digital Unified Communications (UC) and omnichannel contact centre platform. This contract will support Hafod'…

    • Communications network
    • Call centre
    • Communications system maintenance services
    • +6
    Value
    £882k
    Term
    3 yearsup to 9 years with extensions
    Submit via
    Sell2Waleslogin required
    Published
    #06c368
  3. Closed Open procedure

    Transport Hub and Services

    NHS Lanarkshire · NHS & health · Scotland

    NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

    • Telephone-answering services
    • Call centre
    • Customer services
    Value
    £375k
    Term
    3 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #06c6eb
  4. Planned · expected · not yet publishedCompetitive flexible procedureUtilities

    Taxi Management Services (Crew/ Passenger Movements)

    SOUTH WESTERN RAILWAY LIMITED · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    Provision of Taxi Management Services (Crew/ Passenger Movements)

    Likely replaces the contract held by First Travel Solutions Ltd · ends

    • Taxi services
    • Call centre
    • Hire of passenger transport vehicles with driver
    • +2
    Value
    £3.3m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06a3af
  5. Planned · expected · not yet publishedSME suitable

    Contact Centre Omni Channel Telephony

    Greensquareaccord · delivery region not published

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboards
    Value
    £542k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06cce6
  6. AwardedOpen procedure5 lots

    ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

    Energy Saving Trust Ltd · Scotland

    Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

    Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

    • Call centre
    • Energy-efficiency consultancy services
    • Energy-management services
    Value
    Not published
    Term
    2 years
    Submit via
    Public Contracts Scotlandlogin required
    Published
    #05452a
  7. Planned · expected · not yet publishedCompetitive flexible procedure

    Contact Centre Omni Channel Telephony

    Greensquareaccord · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective…

    • Telephone operator services
    • Call centre
    • Telephone switchboard services
    Value
    Not published
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #06c9fe
  8. AwardedBelow threshold - without competition

    Digital Care Call - Maintenance Contract

    Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    To provide maintenance services for Digital Care Call.

    Awarded to Appello Careline Limited

    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06c77d
  9. Awarded · Below threshold - open competition

    The Provision of Call Centre Support Services (UoB) 2026

    University of Bedfordshire · Education · delivery region not published

    The Provision of Call Centre Support Services for the University of Bedfordshire 2026

    Awarded to Echo-U Limited

    • Call centre
    Value
    £125k
    Term
    3 years
    Submit via
    In-tendlogin required
    Published
    #068349
  10. Award pending · decided Competitive flexible procedure

    National Contact Centre

    NHS Blood and Transplant · Central government · Nationwide (UK), South West England

    NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…

    Intended award to Arvato Limited

    • Call centre
    • Command, control, communication and computer systems
    Value
    £40m
    Term
    5 yearsup to 7 years with extensions
    Submit via
    Atamis (Health Family)login required
    Published
    #04e894
  11. Awarded · Competitive flexible procedure

    Contact Centre 2026

    Oxford City Council · Local authority · South East England

    Cloud-based contact centre

    Awarded to BDR Technical Solutions Ltd

    • Call centre
    • Telephone exchanges
    • Telephone switchboards
    Value
    £310k
    Term
    3 yearsup to 5 years with extensions
    Submit via
    In-tendlogin required
    Published
    #060ef9
  12. Awarded · Open procedureLight-touchSME · VCSE suitable

    DHSC: CNO: National Breast Feeding Helpline 2026-2031

    Department of Health & Social Care · Central government · North East England, North West England, East Midlands, West Midlands, East of England, South East England

    Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

    Awarded to The Breastfeeding Network

    • Call centre
    • Guidance services
    Value
    £5.6m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    Atamis legacy domain (health-family.force.com)login required
    Published
    #052446
  13. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Phone Service

    Housing Solutions · Housing · South East England

    Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

    Awarded to Davies Group Limited

    • Call centre
    • Telephone-answering services
    Value
    Not published
    Term
    Not published
    Submit via
    portal not identified
    Published
    #06b9c9
  14. Awarded · Competitive flexible procedureFrameworkUtilities

    FW Services- Partnership Customer Support- Multi Site 0328

    Scottish Hydro Electric Power Distribution plc · Nationwide (UK)

    Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which de…

    Awarded to Changeworks Resources for Life Ltd

    • Call centre
    • Provision of services to the community
    Value
    £900kceiling, not a contract size
    Term
    22 monthsup to 4 years with extensions
    Submit via
    Jaggaerlogin required
    Published
    #06656d
  15. Planned · tender expected SME · VCSE suitable

    DVSA contact centre additional capacity - Call Surges

    Driver and Vehicle Standards Agency · Central government · Nationwide (UK)

    This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to s…

    • Call centre
    Value
    £3.5m
    Term
    3 yearsup to 5 years with extensions
    Submit via
    portal not identified
    Published
    #05159b