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Find a TenderAwardedContract details notice
Published 15 Apr 2026, 15:27 BST

Official UK procurement notice

The Provision of Call Centre Support Services (UoB) 2026

Official notice

Authority: University of Bedfordshire (Education)

ServicesBelow threshold - open competitionBelow thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: Delivery location not published
Published estimate£125,000≈ £42k / year · £150,000 inc. VAT10.1% above published estimate
Submissions closed 18 May 2026awarded 18 Jun 2026
Awarded to Echo-U Limited
Contract term 3 yrsends 16 Aug 2029 · starts 17 Aug 2026

What is being bought

Published requirement description

The Provision of Call Centre Support Services for the University of Bedfordshire 2026

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1Awarded 3 yrsPublished value£125,000
Contract period: 17 Aug 2026 – 16 Aug 2029 (3 yrs)Value: £125,000 exc. VAT · £150,000 inc. VAT
79512000 Call centre

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: Please refer to award criteria on tender documents

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
15 Apr 2026, 15:27 BST
Last source update
6 Jul 2026, 09:42 BST
FTS notice number
2026/S 000-034328
Latest notice
Contract details notice (UK7)
Classification (CPV)
Call centre
Delivery area
Not published
Official registry OCID
ocds-h6vhtk-068349 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredElectronic submission allowed
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
18 May 2026, 12:00 BST
Clarification deadline
4 May 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.in-tendhost.co.uk/universityofbedfords… ↗

Timeline

15 Apr 2026 → 17 Aug 2026 · 5 dates
  1. Tender notice published196 days ago
    15 Apr 2026, 15:27 BST
  2. Clarification questions by177 days ago
    4 May 2026, 12:00 BST
  3. Submission deadline163 days ago
    18 May 2026, 12:00 BST
  4. Latest notice published114 days ago
    6 Jul 2026, 09:42 BST
  5. Contract starts72 days ago
    17 Aug 2026, 00:00 BST

Notice history

5 events · 3 releases on Find a Tender · since 15 Apr 2026
  1. Tender notice published
    15 Apr 2026, 15:27 BST
    UK4
  2. Contract award notice published
    19 Jun 2026, 14:27 BST
    UK6
  3. Status changed to complete
    19 Jun 2026, 14:27 BST
  4. Contract details notice published
    6 Jul 2026, 09:42 BST
    UK7
  5. Contract signature expected
    24 Jul 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £137,5801 award exc. VAT
Bids received 55 from SMEs
Contracts signed 1latest 6 Jul 2026
Awarded toValueDateStatus
Echo-U Limited17 Aug 2026 – 16 Aug 2029£137,58018 Jun 2026Awarded

Contracts

  • Contract 1 · Echo-U Limited

    Signed
    6 Jul 2026
    Value
    £137,580
    Period
    17 Aug 2026 – 16 Aug 2029
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5final-stage tenders55—

Contracting authority & participating public bodies

University of Bedfordshire

Contracting authorityPublic undertaking GB-UKPRN: 10007152 University Square, Luton, East of England, LU1 3JUContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Echo-U LimitedAwarded supplierGB-COH: 04227565 3rd Floor Tyne House, 26 Side, Newcastle Upon Tyne, North East, NE1 3JAContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specifications tenderBidding documents and specificationsPlease access tender documents by registering your companty at the above web address and expressing an interest in the tender

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender