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Published 13 Feb 2023, 12:55 GMT

Official UK procurement notice

2023_Global - Think Customer

Official notice

Authority: British Council (Local council)

2 lotsServicesOpen procedureSME suitableMax 2 lots to bid
Sectors: Business Services & Consultancy (79) Delivery: UK
Awarded value£1,942,6052 contracts · exc. VAT
Submissions closed 13 Mar 2023awarded 5 Jul 2023
Awarded to Engine Partners UK LLP, Clarasys Ltd2 awards

What is being bought2 lots · detail below

Published requirement description

The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The tender is divided into two lots. Potential suppliers may bid for one or both lots.LOT 1 - Realising business performance through customer centricity. The supplier will help British Council to define a future customer experience vision and implement the transformation required to achieve it.LOT 2 - Building a high performing sales and customer service function. The supplier will support British Council to evaluate the current sales and service model, co-design and then support the implementation of the future operating model.

CPV: Business and management consultancy and related services

Lots and requirements (2)Procurement structure

2 lots · all with a published value (£2,000,000 together) · a supplier may bid for at most 2 of them
Lot #1Realising business performance through customer centricity.AwardedRenewalPublished value£1,000,000
Delivery: UK
Extensions: The Contract awarded will be for a duration of 1 year with an option for 3 additional extensions of up to 12 months each.Variant bids: not allowed
79400000 Business and management consultancy and related services
Lot #2Building a high performing sales and customer service functionAwardedRenewalPublished value£1,000,000
Delivery: UK
Extensions: The Contract awarded will be for a duration of 1 year with an option for 3 additional extensions of up to 12 months each.Variant bids: not allowed
79400000 Business and management consultancy and related services

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
13 Feb 2023, 12:55 GMT
Last source update
5 Jul 2023, 15:04 BST
Award evaluation window
13 Mar 2023 – …
Authority reference
BC/02803
FTS notice number
2023/S 000-019170
Classification (CPV)
Business and management consultancy and related services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-03a527 Find a Tender

How it was run

Official notice
Run through: In-tend · Who buys & how to bid on In-tend
Supplier login requiredLanguage: EN
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
Submission deadline
13 Mar 2023, 13:30 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
13 Mar 2023, 13:30 GMT
Detailed submission instructions & authority contactsFrom official release

in-tendhost.co.uk/britishcouncil/aspx/… ↗

Timeline

13 Mar 2023 → 5 Jul 2023 · 3 dates
  1. Submission deadline
    13 Mar 2023, 13:30 GMT
  2. Bids opened
    13 Mar 2023, 13:30 GMT
  3. Notice published
    5 Jul 2023, 15:04 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    5 Jul 2023, 15:04 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £1,942,6052 contracts exc. VAT
Bids received 154 from SMEs
Contracts signed 2latest 5 Jul 2023
Awarded toValueDateStatus
Lot 1 · Realising business performance through customer centricity.1 award
Engine Partners UK LLP£961,700 †—Awarded
Lot 2 · Building a high performing sales and customer service function1 award
Clarasys Ltd£980,905 †—Awarded

Contracts

  • Building a high performing sales and customer service function · Clarasys Ltd

    Signed
    5 Jul 2023
    Value
    £980,905
    Status
    active

  • Realising business performance through customer centricity. · Engine Partners UK LLP

    Signed
    6 Jun 2023
    Value
    £961,700
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Realising business performance through customer centricity.11bids · 11 electronic · 11 from abroad3——
2 · Building a high performing sales and customer service function4bids · 4 electronic · 4 from abroad1——

Contracting authority & participating public bodies

British Council

Contracting authorityLocal CouncilBody governed by public law10 Bridgewater House, Manchester, UK, M1 6BBContact email Published organisation website ↗

Dispute resolution & review bodies

  • British Council - LondonReview body London

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria