Official UK procurement notice
AHG_000362 - Customer Satisfaction Surveys
Authority: Anchor Hanover Group (Public body)
Anchor? s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
What is being bought
Published requirement descriptionAnchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
Our customer plan is:
? Improve customer satisfaction across all services to upper quartile levels
? Truly customer centric approach ? putting customers at the heart of all decision making
? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible.
? Challenge and eradicate poor service everywhere
? Shift consultation to genuine engagement in decision making and continual improvement
Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
CPV: Customer satisfaction survey
The lotProcurement structure
single lot · value publishedLot #1Anchor plan on running an SQ for the provision of a number of separate surveys running…RenewalPublished value£1
Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change):
? Anchor Housing Satisfaction Survey
? Anchor Responsive Repairs Satisfaction Survey
? Anchor Planned Works Satisfaction Survey
? Anchor On Call Satisfaction Survey
? Anchor Villages Satisfaction Survey
? Anchor Extracare Satisfaction Survey
? Anchor Complaint Handling Satisfaction Survey
? Anchor New Developments Satisfaction Survey
? Anchor Annual Care Services Satisfaction Survey
The above surveys will be carried out in a number of ways including postal, paper and online.
We also require detailed analysis and reporting on the above surveys. Additional information: The dates included in this notice may be subject to change
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Staff
- Names and qualifications of delivery staff must be submitted
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 11 Nov 2021, 15:37 GMT
- Last source update
- 11 Nov 2021, 15:37 GMT
- Award evaluation window
- 1 Mar 2022 – …
- FTS notice number
2021/S 000-028250- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f5c7Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official noticeTender documents are also served through a separate tool: https://anchorhanover.waxlive. com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx ↗
- Submission deadline
- 6 Dec 2021, 16:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
11 Nov 2021 → 6 Dec 2021 · 2 dates- Notice published11 Nov 2021, 15:37 GMT
- Submission deadline6 Dec 2021, 16:00 GMT
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Leeds Combined Court CentreReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria