Official UK procurement notice
Alarm Monitoring Service · UK public procurement notice
Authority: Clarion Housing Group (Housing)
What is being bought
Published requirement descriptionThe key objectives of this contract is to provide:-
a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd.
b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment.
c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts).
d) An out of hours repairs handling service.
The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
- The authority expects to re-tender this requirement around 19 Jan 2026, 23:59 GMT.
- How the procedure runs: CFP - PSQ Stage
CPV: Alarm-monitoring services
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£3,600,000
- Economic & financial standing
See PSQ
- Technical & professional ability
See PSQ
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- PSQ STAGE: All Bidders need to meet the Mandatory Requirements of this PSQ to proceed to the next stage which is ITT
- Economic & financial standing
See PSQ
- Technical & professional ability
See PSQ
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 19 Jan 2026
- First published
- 18 Sept 2025, 11:39 BST
- Last source update
- 17 Jul 2026, 11:04 BST
- Award evaluation window
- Submission end – 28 May 2026
- Authority reference
8067- FTS notice number
2025/S 000-075348- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059cf8Find a Tender
- How it runs
CFP - PSQ Stage
How it was run
Official notice- Submission deadline
- 15 Dec 2025, 12:00 GMT
- Clarification deadline
- 25 Nov 2025, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
18 Sept 2025 → 29 Jul 2026 · 11 dates- Planning notice published18 Sept 2025, 11:39 BST
- Market engagement389 days ago2 Oct 2025, 23:59 BST
We would like to hold an online pre-market engagement session with the team on the 9th October 2025 time to be confirmed. We would like potential suppliers to register their interest and complete an NDA prior to attending. This will be done via the Atamis System therefore suppliers will need to register on Atamis. We would like suppliers to provide feedback on our draft specification and terms to shape our up-coming procurement. Please ensure you respond by the 2nd October 2025 @ 10:00
- Next notice expected350 days ago10 Nov 2025, 23:59 GMT
- Tender notice published342 days ago19 Nov 2025, 15:44 GMT
- Clarification questions by336 days ago25 Nov 2025, 12:00 GMT
- Submission deadline316 days ago15 Dec 2025, 12:00 GMT
- Award decision expected by151 days ago28 May 2026, 23:59 BST
- Contract starts148 days ago1 Jun 2026, 00:00 BST
- Assessment summaries sent103 days ago16 Jul 2026, 00:00 BST
- Latest notice published102 days ago17 Jul 2026, 11:04 BST
- Standstill ends89 days ago29 Jul 2026, 23:59 BST
Notice history
8 events · 3 releases on Find a Tender · since 18 Sept 2025- Preliminary market engagement notice published18 Sept 2025, 11:39 BSTUK2
- Tender notice published19 Nov 2025, 15:44 GMTUK4
- Status changed to active19 Nov 2025, 15:44 GMT
- Procurement method changed19 Nov 2025, 15:44 GMT
- Deadline published: 15 Dec 2025, 12:00 GMT19 Nov 2025, 15:44 GMT
- Contract award notice published17 Jul 2026, 11:04 BSTUK6
- Status changed to complete17 Jul 2026, 11:04 BST
- Contract signature expected5 Aug 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Taking Care Personal Alarms Limited28 Oct 2026 – 27 Oct 2034 | £3,269,832 | 16 Jul 2026standstill to 29 Jul 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 0 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Taking Care Personal Alarm LtdAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender