Official UK procurement notice
Bill Payment & Cash Payout Counter Services
Authority: YORKSHIRE WATER SERVICES LIMITED (Public body)
What is being bought2 lots · detail below
Published requirement descriptionYorkshire Water (YW) provides water and sewerage services to over 5 million people.
Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card.
Ensuring a seamless and widely accessible payment solution is critical to our service delivery.
Total forecasted spend: £1.6 million over five years (FY 25/26 to FY 29/30).
CPV: Water distribution and related services
Lots and requirements (2)Procurement structure
2 lots · no lot values publishedLot #1Bill Payment ServicesRenewal
Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card.
Lot #2Cash Pay-out ServicesRenewal
A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
- Requirements We seek a market-leading provider capable of processing over-the-counter payments securely and efficiently.
Key requirements include:
2.1 Market & Industry Experience
- A well-established, reputable supplier with a proven track record in processing similar high-volume transactions.
2.2 Secure Payment Gateway
- Compliance with GDPR and financial security regulations.
- Secure integration with Yorkshire Water's payment gateway.
2.3 Stable Processing Platform
- Capable of handling multiple transactions and users simultaneously.
- Availability 24/7, with downtime resolution within 4 hours or less.
- Industry-standard security and seamless interaction with our existing gateway solution.
2.4 High-Volume Transaction Capability
- Proven ability to process thousands of daily transactions across all major card providers.
2.5 24/7 Service & Support
- Around-the-clock service coverage with dedicated support.
2.6 Reporting Suite
- Comprehensive reporting, including:
o System logs with transaction details (amount, date, card type, etc.).
o Online access to reports.
o Search and display functions for all transactions.
o Data export capability (Excel format).
o Monthly summary and billing reports with high accuracy.
- Payment File Transfer Requirements
- Payment files must be securely presented on Yorkshire Water's SFTP server overnight for internal processing.
- The supplier must:
o Move and archive files post-transfer, clearing them within agreed timescales.
o Provide Yor…
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 30 Jan 2025, 14:12 GMT
- Last source update
- 30 Jan 2025, 14:12 GMT
- FTS notice number
2025/S 000-003115- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04d75fFind a Tender
Publisher note: 5. Procurement Process 5.1 Expression of Interest (EOI) Interested suppliers must submit a notification to participate in the tender process via email to Pedro Martins at pedro.martins@yorkshirewater.co.uk. 5.2 Selection Questionnaire (SQ) Upon receipt of an EOI, a Selection Questionnaire (SQ) will be issued via SAP Ariba. This will be a pass/fail assessment to ensure minimum eligibility. Bidders who do not meet the criteria may be excluded at this stage, though they may have an opportunity to resubmit. 5.3 Invitation to Tender (ITT) Successful bidders from the SQ stage will receive an Invitation to Tender (ITT). This will include commercial and qualitative assessments for each lot. Tender documents and evaluation criteria will be provided via SAP Ariba.
How it was run
Official notice- Submission deadline
- 3 Mar 2025
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
Timeline
30 Jan 2025 → 3 Mar 2025 · 2 dates- Notice published30 Jan 2025, 14:12 GMT
- Submission deadline3 Mar 2025
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Yorkshire WaterReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.