Find a TenderAwarded without competition

Published 2 Mar 2026, 10:48 GMT

Official UK procurement notice

BNSSG ICB - Bristol Mind: Mindline

Official notice

Authority: NHS Bristol North Somerset & South Gloucestershire Integrated Care Board (Central government)

ServicesAward procedure without prior publication of a call for competition

Sectors: Health & Social Care (85) Delivery: South West (UKK11)

Awarded value£253,836published contract · exc. VAT

Awarded 6 Nov 2025no call for competition

Awarded to Bristol Mind

What is being bought

Published requirement description

Telephone based emotional support service provided across Bristol, North Somerset and South Gloucestershire to individuals aged 18+. Staffed by trained volunteers and a paid Mindline Co-ordinator role, the line is open between 7-11pm from Wednesday to Sunday. Calls last for up to 30 minutes.

CPV: Health services

The lotProcurement structure

single lot · no lot value published

Lot #1NHS Bristol, South Gloucestershire and North Somerset ICB are using this notice as an…Awarded

NHS Bristol, South Gloucestershire and North Somerset ICB are using this notice as an intention to award notice.

Direct Award C has been used for the award of this contract. The existing provider is satisfying the original contract and will likely satisfy the proposed new contract. The services provided are the service specification are not changing considerably.

Bristol Mind, Mindline service. Telephone based emotional support service provided across Bristol, North Somerset and South Gloucestershire to individuals aged 18+. Staffed by trained volunteers and a paid Mindline Co-ordinator role, the line is open between 7-11pm from Wednesday to Sunday. Calls last for up to 30 minutes.

NHS Bristol, South Gloucestershire and North Somerset ICB intent to award this contract to an existing provider following Direct Award Process C.

The contract has been awarded for the period 01/04/2026 - 31/03/2029

This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and Gloucestershire ICB are currently working together in a formal "clustering" arrangement to prepare for their merger into a single, new organisation (name to be confirmed), effective from 1st April 2027.

Delivery: South West

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 2 Mar 2026, 10:48 GMT
Last source update: 3 Jun 2026, 13:03 BST
Authority reference: BNSSG_ICB_2024-2026_MIND_MH
FTS notice number: 2026/S 000-052327
Classification (CPV): Health services
Delivery area: South West (UKK11)
Official registry OCID: ocds-h6vhtk-065f36 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 12th march 2026 (8 working days following publication of intention to award notice). This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Publisher note: Decision makers: BNSSG ICB Board. The decision was taken on 6 November 2025. No potential or conflicts of interest from any individuals were identified in this process. BNSSG ICB Board approved the award of this contract under PSR direct award process C. Key Criteria 1. Quality and Innovation 2. Value 3. Integration, collaboration, and service sustainability 4. Improving access, reducing health inequalities, and facilitating choice 5. Social value Scoring Matrix • Where a provider has scored a "Not Assured" for one or more sections, they will not be awarded the contract. • Where a provider has scored "Conditionally Assured" for one or more sections, the ICB will consider the extent to which the partial assurance affects the overall delivery, and will ensure action plans are in place prior to contract finalisation. • Where a provider has scored "Assured" for all sections, the contract can be awarded. No potential or conflicts of interest from any individuals were identified in this process. This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and The Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 12th March 2026 (8 working days following publication of intention to award notice). This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Notice history

2 releases on Find a Tender

Published amendments (1)

This serves notice as a Contract Award Notice following the completion of standstill with no representation to the award. The date of contract award is 1st April 2026 - 31st March 2028 The total contract value for the contract term is £258,988.86 based on £86,329.62 in 26-27 (consideration will be made for potential uplift in years 2 and 3) This is a Provider Selection Regime (PSR) confirmation …

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £253,8361 contract exc. VAT

Bids received 1

Contracts signed 1latest 6 Nov 2025

Awarded to	Value	Date	Status
Bristol Mind	£253,836 †	—	Awarded

Contracts

Contract 018296-2026-BNSSG_ICB_2024-2026_MIND_MH-1 · Bristol Mind
Signed
6 Nov 2025
Value
£253,836
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD

Contracting authorityCentral GovernmentBody governed by public lawHealth Floor 2, North Wing, 100 Temple Street, Bristol, South West, BS16AGContact email

Dispute resolution & review bodies

NHS Bristol, North Somerset and South Gloucestershire ICBReview body BristolContact email

Bidders & participating suppliers

1 commercial party on the notice

Bristol MindAwarded supplierGB-COH: 04124744 48 Fairfax Street, Bristol, South West

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.