Official UK procurement notice
British Council Europe Examinations Contact Centre
Authority: British Council (Local council)
What is being bought
Published requirement descriptionThe primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value€1,300,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 25 Jan 2022, 14:38 GMT
- Last source update
- 20 Jun 2022, 13:43 BST
- Award evaluation window
- 1 Mar 2022 – …
- Authority reference
BC/02275- FTS notice number
2022/S 000-016807- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-030f19Find a Tender
How it was run
Official notice- Submission deadline
- 1 Mar 2022, 10:00 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 1 Mar 2022, 10:00 GMT
Timeline
1 Mar 2022 → 20 Jun 2022 · 3 dates- Submission deadline1 Mar 2022, 10:00 GMT
- Bids opened1 Mar 2022, 10:00 GMT
- Notice published20 Jun 2022, 13:43 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete20 Jun 2022, 13:43 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| EuroAnswer SRLSME | €18,751 † | — | Awarded |
Contracts
British Council Europe Examinations Contact Centre · EuroAnswer SRLSME
- Signed
- 1 Jun 2022
- Value
- €18,751
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic · 3 from abroad | 3 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- British Council - LondonReview body
Bidders & participating suppliers
1 commercial party on the notice- EuroAnswer SRLAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria