Official UK procurement notice
Call Centre Solution Contract Extension
Authority: Pension Protection Fund (Public body)
What is being bought
Published requirement descriptionUnified IP Telephony Maintenance and Support.
CPV: Telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1The PPF call centre solution is integrated with our existing infrastructure,…Awarded
The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. Additional information: Quality and price evaluation was not applicable to this procurement.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 3 Dec 2021, 22:45 GMT
- Last source update
- 3 Dec 2021, 22:45 GMT
- FTS notice number
2021/S 000-030160- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02fd47Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
Absence of competition for technical reasons.
The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.
Publisher note: The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Aspect Software UK Limited | £200,000 † | — | Awarded |
Contracts
Contract 030160-2021-1 · Aspect Software UK Limited
- Signed
- 24 Aug 2021
- Value
- £200,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The Board of the Pension Protection FundReview body
Bidders & participating suppliers
1 commercial party on the notice- Aspect Software UK LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.