Call Handling & Dispatch Message Service for the EDT - S484548

Official notice

Authority: Norfolk County Council (Local council)

Below threshold - without competition

Sectors: Business Services & Consultancy (79) Delivery: Delivery location not published

Awarded value£35,460published contract · exc. VAT

Awarded 31 Mar 2025no call for competition

Awarded to East of England Ambulance NHS Trust

What is being bought

Published requirement description

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

79512000 Call centre

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 29 May 2025, 14:37 BST
Last source update: 29 May 2025, 14:37 BST
Authority reference: PA00002701
FTS notice number: 2025/S 000-028486
Latest notice: Contract details notice (UK7)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-0528e8 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
29 May 2025, 14:37 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £35,4601 contract exc. VAT

Contracts signed 1latest 31 Mar 2025

Awarded to	Value	Date	Status
East of England Ambulance NHS TrustVCSE	£35,460 †	—	Awarded

Contracts

Contract 1 · East of England Ambulance NHS TrustVCSE
Signed
31 Mar 2025
Value
£35,460
Period
1 Apr 2025 – 31 Mar 2026
Status
active

Contracting authority & participating public bodies

Norfolk County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PDYH-3246-XWTR County Hall, Martineau Lane, Norwich, East of England, NR1 2DHContact email

Bidders & participating suppliers

1 commercial party on the notice

East of England Ambulance NHS TrustAwarded supplier Norwich Office, Hospital Lane, Hellesdon, Norwich, East of England, NR6 5NAContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender29 May 2025, 14:37 BST