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Published 14 Apr 2021, 10:41 BST

Official UK procurement notice

Call Handling Services · UK public procurement notice

Official notice

Authority: NORTHERN GAS NETWORKS LIMITED (Public body)

ServicesAward procedure without prior publication of a call for competition
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC1)North West (UKD1)Yorkshire & Humber (UKE12)
Awarded value£5,016,562published contract · exc. VAT
Awarded 30 Apr 2021no call for competition
Awarded to Cadent Gas Limited2 awards

What is being bought

Published requirement description

The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows:

  • Gas Emergency Calls received from the National Gas Emergency Number
  • Non Emergency Calls- Incident Management Calls

All calls are managed by the national emergency number on a 24/7/365 basis.

CPV: Telephone-answering services

The lotProcurement structure

single lot · no lot value published
Lot #1Cadent Gas shall provide the call receipting and classification services underpinning…Awarded

Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.

The services provided under this agreement are as follows:

  • Gas Emergency Calls received from the National Gas Emergency Number
  • Non Emergency Calls- Incident Management Calls

All calls are managed by the national emergency number on a 24/7/365 basis.

By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety.

Delivery: North East, North West, Yorkshire & Humber · NGN network.

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
14 Apr 2021, 10:41 BST
Last source update
4 May 2021, 16:22 BST
FTS notice number
2021/S 000-009598
Classification (CPV)
Telephone-answering services
Delivery area
North East (UKC1)North West (UKD1)Yorkshire & Humber (UKE12)
Official registry OCID
ocds-h6vhtk-02a5e4 Find a Tender
Why no open competition

New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive

Published justification

Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.

The current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.

Review and risk notes
Review procedure

This notice will be issued to the market for 10 days.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £5,016,5621 contract exc. VAT · 1 repeated publication of the same award counted once
Contracts signed 2latest 30 Apr 2021
Awarded toValueDateStatus
Cadent Gas LimitedAGREEMENT FOR THE PROVISION OF CALL HANDLING SERVICES£5,016,562 †same award published again · counted once—Awarded
Cadent Gas Limited£5,016,562 †—Awarded

Contracts

  • Call Handling Services · Cadent Gas Limited

    Signed
    30 Apr 2021
    Value
    £5,016,562
    Status
    active

  • AGREEMENT FOR THE PROVISION OF CALL HANDLING SERVICES · Cadent Gas Limited

    Signed
    14 Apr 2021
    Value
    £5,016,562
    Status
    active

Contracting authority & participating public bodies

NORTHERN GAS NETWORKS LIMITED

Contracting authorityPublic bodyProduction, transport and distribution of gas and heat 1100 Century Way Thorpe Park, LEEDS, Yorkshire & Humber, LS158TUContact name, email, phone

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.