Carer Wellbeing Assessment Service

Carer Support Service - Overview

Denbighshire’s Carers Charter - Everyone recognises and values the contribution that unpaid carers make. To ensure that all carers receive understanding and the best quality support.

Denbighshire County Council recognises and values the contribution unpaid carers make to society and the work they do in caring for those who could not manage without their help and support to remain living at home and in the local community.

The Council wishes to commission a new support service for unpaid adult carers living, or caring for a citizen(s) in Denbighshire and is offering the opportunity for interested organisations to submit a bid for the new Carer Support Service.

The contract for the Carers Support Service will be awarded for 3 years with an opportunity to extend the period for a further 2 years’ subject to review.

The purpose of the service is to help unpaid carers to sustain their caring role and enjoy a life of their own alongside their caring role, that meets their needs and ensures individual carers have access to:

• Clear Information, advice and assistance (including those who might not be online.)
• User-friendly What Matters Conversations (assessments).
• Have a life of their own and take part in community activities.
• Support to stay emotionally and physically well.
• Promotes financial wellbeing.
• Support to enter or stay in work, education or training.
• Supporting unpaid carers to have a voice about services for the cared for person and themselves.

We are keen to encourage service development, coproduction, partnership working and flexibility, whist also ensuring that more innovation is created, within the service provision. Delivering clear outcomes for unpaid carers is an essential part of the service delivery and we are committed to working with local unpaid carers and commissioning quality services that are person centred, coordinated and outcome focused.

Early intervention and prevention is critical and we need to consider what can be done to help unpaid carers from reaching crisis point. This service also links with the wider range of preventative services that are commissioned to support carers to maintain their caring role but also while enabling them to enjoy a life of their own alongside their caring responsibilities.

The National Strategy for Unpaid Carers sets out the Welsh Government’s key priority areas for unpaid Carers and recent Charter reinforces knowledge about Carers Rights, which were legislated for in the Social Services and Wellbeing (Wales) Act 2014. The service is expected to support and align with the National, Regional and Denbighshire County Council’s local priorities to ensure the best outcomes for unpaid carers and those they support to remain independent and living at home.

The service whilst focused across the whole of Denbighshire will also be expected to meet local needs. Ensuring the service is accessible, provided in community locations, close to where people live and is inclusive and offers flexibility for working carers who for example need information and advice outside of normal office hours.

This service has TUPE implications, please see the attached TUPE information contained in the tender documentation