Citizen Omni-Channel Communications · UK public procurement notice

Official notice

Authority: Citizen Housing Group Ltd (Charity / VCSE)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: West Midlands (UKG)

Budget not disclosedValue not published

Awarded 1 Mar 2025no call for competition

Awarded to INCLINE IT LIMITED

What is being bought

Published requirement description

This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14.

CPV: Communication software package

The lotProcurement structure

single lot · no lot value published

Lot #1The procurement was a direct award via G-Cloud 14Awarded

Delivery: West Midlands

Extensions: The initial term of the contract is 24 months, and there are optional extensions of an additional 24 months.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 2 Feb 2026, 17:18 GMT
Last source update: 2 Feb 2026, 17:18 GMT
FTS notice number: 2026/S 000-009187
Classification (CPV): Communication software package
Delivery area: West Midlands (UKG)
Official registry OCID: ocds-h6vhtk-0614be Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: There was no call to tender, this was a direct award via G-Cloud 14 framework.

Publisher note: This is a direct award through the G-Cloud 14 framework.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Bids received 1

Contracts signed 1latest 1 Mar 2025

Awarded to	Value	Date	Status
INCLINE IT LIMITED	—	—	Awarded

Contracts

Citizen Omni-channel Communications · INCLINE IT LIMITED
Signed
1 Mar 2025
Value
—
Status
active

Bid statistics published by the authority

Lot	Bids	SME	VCSE	Valid bid range
The procurement was a direct award via G-Cloud 14	1bids	—	—	£442,000 – £520,000
Whole notice	—	—	—	£442,000 – £520,000

Contracting authority & participating public bodies

Citizen Housing Group Ltd

Contracting authorityCharity / VCSEBody governed by public lawHousing and community amenities GB-COH: 8181 4040 Lakeside, Birmingham, West Midlands, B377YNContact name, email

Dispute resolution & review bodies

High Court of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Incline-IT LimitedAwarded supplierGB-COH: 11864190 Century House, Gadbrook Business Centre, Northwich, West Midlands, CW9 7TL

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.