Cloud Contact Centre · UK public procurement notice

Official notice

Authority: Lincolnshire Partnership NHS Foundation Trust (Central government)

ServicesOpen procedure

Sectors: IT Services & Software (72) Delivery: East Midlands (UKF3)

Published estimate£60,000exc. VAT

Submissions closed 9 Aug 2021

What is being bought

Published requirement description

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1

Delivery: East Midlands

Variant bids: not allowed

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 6 Jul 2021, 14:51 BST
Last source update: 6 Jul 2021, 14:51 BST
Award evaluation window: 9 Aug 2021 – …
Authority reference: DN554863
FTS notice number: 2021/S 000-015571
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: East Midlands (UKF3)
Official registry OCID: ocds-h6vhtk-02c445 Find a Tender

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredLanguage: EN

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 9 Aug 2021, 12:00 BST
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bids opened: 9 Aug 2021, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com ↗

Timeline

6 Jul 2021 → 9 Aug 2021 · 3 dates

Notice published
6 Jul 2021, 14:51 BST
Submission deadline
9 Aug 2021, 12:00 BST
Bids opened
9 Aug 2021, 12:00 BST

Contracting authority & participating public bodies

Lincolnshire Partnership NHS Foundation Trust

Contracting authorityCentral GovernmentBody governed by public lawHealth Beech House, Waterside South, Lincoln, East Midlands, LN5 7JHContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

NHS EnglandReview body London

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.