Official UK procurement notice
CO6091 CCTV Maintenance Service
Authority: Tower Hamlets
What is being bought
Published requirement descriptionThe procurement will provide the Council with a single Contractor to provide CCTV Maintenance. The contract will cover planned and reactive maintenance works of all CCTV cameras, control room and radio system. The current scope of services includes weekly visits to the Borough as well as a 24-hour call-out response and minor programming changes as and when required. Additional ad-hoc costs are incurred for new installations e.g. installation of a new camera. The call-out response (24-hour cover, 4-hour response and 24 hours best endeavour repairs) has proved invaluable in previous ICT network failures and is therefore a critical service for business continuity. This service is also utilised by other departments across the Council.
- No preliminary market engagement: A preliminary market engagement notice was not published for this procurement as sufficient engagement and research had already been undertaken prior to the tender process. Informal consultations were carried out during the project planning stage to assess supplier capability, service delivery approaches, and indicative costs. It was determined that a further formal preliminary market engagement would not add produce new insights. Proceeding directly to tender was therefore considered a proportionate and efficient approach that maintains both transparency and value for money.
CPV: Closed circuit television services · Radio, television, communication, telecommunication and related equipment
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£920,000
- Economic & financial standing
The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.
- Technical & professional ability
The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality & Social Value: 70%
- Price: 30%
Published award criteria (2)
- Price: Price is not the only criterion
- Quality & Social Value: Quality = 60% Social Value = 10%
- Economic & financial standing
The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.
- Technical & professional ability
The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 25 Nov 2025, 10:31 GMT
- Last source update
- 7 Apr 2026, 15:36 BST
- Award evaluation window
- Submission end – 12 Feb 2026
- Authority reference
CO6091- FTS notice number
2025/S 000-076746- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05e80eFind a Tender- Contract terms summary
These will be clearly set out in the tender documentation
How it was run
Official notice- Submission deadline
- 12 Jan 2026, 12:00 GMT
- Clarification deadline
- 22 Dec 2025, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.
Timeline
25 Nov 2025 → 7 Apr 2026 · 8 dates- Tender notice published335 days ago25 Nov 2025, 10:31 GMT
- Clarification questions by308 days ago22 Dec 2025, 17:00 GMT
- Submission deadline287 days ago12 Jan 2026, 12:00 GMT
- Award decision expected by256 days ago12 Feb 2026, 23:59 GMT
- Assessment summaries sent250 days ago19 Feb 2026
- Standstill ends238 days ago2 Mar 2026, 23:59 GMT
- Contract starts210 days ago31 Mar 2026, 00:00 BST
- Latest notice published202 days ago7 Apr 2026, 15:36 BST
Notice history
5 events · 3 releases on Find a Tender · since 25 Nov 2025- Tender notice published25 Nov 2025, 10:31 GMTUK4
- Contract award notice published19 Feb 2026, 16:40 GMTUK6
- Status changed to complete19 Feb 2026, 16:40 GMT
- Contract signature expected2 Mar 2026, 23:59 GMTscheduled
- Contract details notice published7 Apr 2026, 15:36 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Relovision LimitedSME31 Mar 2026 – 30 Mar 2029 · up to 30 Mar 2030Extensions: 1 x 12 month extension available | £920,000 | 4 Feb 2026 | Awarded |
Contracts
CO6091 · Relovision LimitedSME
- Signed
- 31 Mar 2026
- Value
- £920,000
- Period
- 31 Mar 2026 – 30 Mar 2029 · up to 30 Mar 2030 with extensions
- Status
- active
- Extensions
- 1 x 12 month extension available
7 agreed KPIs: MKPI1 - Monthly Preventative Maintenance & Updates Attendance · MKPI2 - Emergency Response Times · MKPI3 - Non-Emergency Response Times …
- MKPI1 - Monthly Preventative Maintenance & Updates Attendance
- MKPI2 - Emergency Response Times
- MKPI3 - Non-Emergency Response Times
- MKPI4 - Reporting
- MKPI5 -Accreditation and Certification Compliance
- QKPI6 - Reporting
- QKPI7 - Contract Management
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 3 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Relovision LtdAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender