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Published 6 Oct 2025, 15:08 BST

Official UK procurement notice

CO6092 - CCTV Operators Contract

Official notice

Authority: Tower Hamlets

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Radio, television, communication, telecommunication and related equipment (32)Recreational, cultural and sporting services (92) Delivery: London (UKI)
Published estimate£3,052,000≈ £763k / year · £3,662,400 inc. VAT
Submissions closed 7 Nov 2025
Contract term 4 yrsends 29 Mar 2030 · starts 30 Mar 2026

What is being bought

Published requirement description

This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.

CPV: Closed circuit television services · Radio, television, communication, telecommunication and related equipment

The lotProcurement structure

single lot · value published
Lot #1 4 yrsSMEVCSEPublished value£3,052,000
Contract period: 30 Mar 2026 – 29 Mar 2030 (4 yrs)Value: £3,052,000 exc. VAT · £3,662,400 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
32000000 Radio, television, communication, telecommunication and related equipment92222000 Closed circuit television services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.

  • Technical & professional ability

    The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Quality & Social Value: 70%
  • Price: 30%
Published award criteria (2)
  • Quality & Social Value: Quality = 60% Social Value = 10%
  • Price
Conditions of participation2
  • Economic & financial standing

    The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.

  • Technical & professional ability

    The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
6 Oct 2025, 15:08 BST
Last source update
6 Oct 2025, 15:21 BST
Award evaluation window
Submission end – 12 Jan 2026
Authority reference
CO6092
FTS notice number
2025/S 000-062577
Latest notice
Tender notice (UK4)
Classification (CPV)
Closed circuit television servicesRadio, television, communication, telecommunication and related equipment
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-05a8df Find a Tender
Contract terms summary

The tender documentation contains this information

How it was run

Official notice
Run through: London Tenders Portal
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free regional portal
Submission deadline
7 Nov 2025, 12:00 GMT
Clarification deadline
31 Oct 2025, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.londontenders.org ↗

All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.

Timeline

6 Oct 2025 → 30 Mar 2026 · 5 dates
  1. Tender notice published386 days ago
    6 Oct 2025, 15:08 BST
  2. Clarification questions by360 days ago
    31 Oct 2025, 17:00 GMT
  3. Submission deadline354 days ago
    7 Nov 2025, 12:00 GMT
  4. Award decision expected by287 days ago
    12 Jan 2026, 23:59 GMT
  5. Contract starts211 days ago
    30 Mar 2026, 00:00 BST

Notice history

2 events · 2 releases on Find a Tender · since 6 Oct 2025
  1. Tender notice published
    6 Oct 2025, 15:08 BST
    UK4
  2. Tender notice published
    6 Oct 2025, 15:21 BST
    UK4
Published amendments (1)

Description of procurement was amended

Contracting authority & participating public bodies

Tower Hamlets

Contracting authorityPublic authority - sub-central government GB-PPON: PQBL-2673-MVYG New Town Hall, London, London, E1 1BJContact name, email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender