Communication tool/engagement facilitator for outstanding charges to reduce resident debt

Official notice

Authority: The District Council of Folkestone and Hythe (Local council)

Below threshold - without competition

Sectors: Business Services & Consultancy (79) Delivery: South East (UKJ44)

Awarded value£18,000published contract · exc. VAT

Awarded 30 Apr 2026no call for competition

Awarded to Voicescape Limited

What is being bought

Published requirement description

Voicescape are a communication tool/engagement facilitator. They automatically call out and do nudges for debt areas such as upcoming reminders, summonses and aged debt across both Council Tax and Corporate Debt teams.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: South East

79000000 Business services: law, marketing, consulting, recruitment, printing and security

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 Sept 2026, 15:10 BST
Last source update: 14 Sept 2026, 15:10 BST
Authority reference: FH2605190
FTS notice number: 2026/S 000-086973
Latest notice: Contract details notice (UK7)
Delivery area: South East (UKJ44)
Official registry OCID: ocds-h6vhtk-06f961 Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
14 Sept 2026, 15:10 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £18,0001 contract exc. VAT

Contracts signed 1latest 30 Apr 2026

Awarded to	Value	Date	Status
Voicescape LimitedSME	£18,000 †	—	Awarded

Contracts

Contract 1 · Voicescape LimitedSME
Signed
30 Apr 2026
Value
£18,000
Period
1 May 2026 – 30 Apr 2027 · up to 30 Apr 2030 with extensions
Status
active
Extensions
Further 3 x 12 months periods

Contracting authority & participating public bodies

The District Council of Folkestone and Hythe

Contracting authorityPublic authority - sub-central government GB-PPON: PHJN-7589-LMHY Civic Centre, Castle Hill Avenue, Folkestone, South East, CT20 2QYContact email

Bidders & participating suppliers

1 commercial party on the notice

VOICESCAPE LIMITEDAwarded supplierGB-COH: 10440336GB-PPON: PVPP-8272-NWYR Ice Building 4th Floor, Exchange Quay, Salford, North West, M5 3EDContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender14 Sept 2026, 15:10 BST