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Published 7 Jul 2026, 13:35 BST

Official UK procurement notice

Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

Official notice

Authority: London Borough of Hammersmith and Fuham (LBHF) (Local council)

Framework agreement2 lotsServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: London (UKI33)
Framework ceiling (notional)£77,936,560total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 4 Aug 2026
Lots 2see the lot list below
Framework period 4 yrsends 5 Nov 2030 · starts 6 Nov 2026

What is being bought2 lots · detail below

Published requirement description

The London Borough of Hammersmith & Fulham (the Council) is inviting suitably qualified and experienced providers to tender for the delivery of Community Reablement & Home Care Services. This procurement supports a continuum of support available to residents to regain or retain their independence living in the community.

The services will provide support for adults in Hammersmith & Fulham by proactively taking all opportunities to build on people's strengths, maximise their independence and connect them with their community.

This procurement represents a strategic redesign of the previous service model. It reflects learning from previous delivery, stakeholder engagement, and evolving adults social care priorities. The new model will have a focus on reablement enabling support to residents to regain the skills, confidence and social networks to return to their previous levels of independence as far as possible and reduce the likelihood of admission/ re-admission to hospital, or the need for long term care and support.

Scope of Services:

The commissioned services will provide intensive, enabling support to residents to regain the skills, confidence and social networks to return to their previous levels of independence as far as possible and reduce the likelihood of admission/ re-admission to hospital, or the need for long term care and support.

While many people will not need support after reablement, some people will require further support to enable them to continue to live safely at home. The new model will take a more enabling approach to homecare, thereby increasing opportunities for further independence through closer relationships with our community health and primary care services to ensure early intervention when there is any deterioration or concerns with health conditions.

CPV: Rehabilitation services · Social work services without accommodation

How this framework works

From the published notice
Type
Closed framework
Call-offs
call-offs are awarded directly to appointed suppliers, without further competition
Places
up to 18 suppliers
Framework period
4 yrs from 6 Nov 2026
Published description of the framework

Each sub-lot has three providers: Primary, Secondary and Tertiary.

“Primary Provider” means the first provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract.

“Secondary Provider” means the second provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract, but only if the Primary Provider of that locality declined the package of care, could not fully meet the needs of a resident or did not accept the package of care within the set timeframe.

“Tertiary Provider” means the third provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract, but only if the Primary Provider and Secondary Provider of that locality declined the package of care, could not fully meet the needs of a resident or did not accept the package of care within the set timeframe.

Full details are explained in the tender documents.

Lots and requirements (2)Procurement structure

2 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lot

Every one of these 2 lots carries the same published figure, £77,936,560: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Community Reablement Services for Adults in London Borough of Hammersmith and Fulham 4 yrsSMEVCSEceiling above

Lot 1 focuses on short-term, intensive reablement support for adults to help them regain independence following illness, hospital discharge, or a crisis. The service is time-limited and outcome‑focused, supporting people to relearn daily living skills, reduce reliance on ongoing care, and maximise independence within their own homes. The emphasis is on strengths‑based practice, multidisciplinary working, and preventing or reducing long‑term care needs.

Contract period: 6 Nov 2026 – 5 Nov 2030 (4 yrs)
Delivery: LondonEligibility: SME eligibleVCSE eligible
85312000 Social work services without accommodation85312500 Rehabilitation services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    CQC Rating

    Potential Providers must be registered with the Care Quality Commission (CQC) for the provision of personal care and must hold a minimum overall CQC rating of “Good”. Potential Providers must also ensure that any sub-contractors who they engage to provide regulated activities (as described in the Specification) are required at all times to hold and maintain an “Outstanding” or “Good” CQC rating.

    Financial Capacity

    Potential Providers and all Subcontractors will be assessed for financial capacity.

    If the Potential Provider has a poor credit rating (which is a score of 50 or less in a CreditSafe check) and further assessment of the supporting documentation highlights concerns over financial viability that cannot be reasonably satisfied, then it is likely that the bid will be excluded.

  • Technical & professional ability

    Technical Ability

    Potential Providers must demonstrate relevant technical experience in delivering regulated Reablement and Homecare services that reflect the scope, scale and complexity described in the Specification.

    For Lot 1 – Community Reablement, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Community Reablement contract with a Local Authority or NHS body in which the Potential Provider received a minimum value of £250,000 in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current, Community Reablement contracts with Local Authority and/or NHS bodies, which, when combined, means that the Potential Provider received a minimum value of £390,000 in the 2025/26 financial year.

    For Lot 2 – Homecare, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Homecare contract with a Local Authority or NHS body, in which the Potential Provider received a minimum value of £1.5 million in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current Homecare contracts with a Local Authority and/or NHS bodies which, when combined, means that the Potential Provider received a minimum value of £2 million in the 2025/26 financial year.

    Providers are required to demonstrate the actual monetary value received (i.e. income invoiced and/or paid) from Homecare or Community Reablement contracts delivered during the 2025/26 financial year.

    Potential Providers and any sub-contractors must demonstrate that they have a CQC registered operational office or delivery base that has a minimum CQC rating of “Outstanding” or “Good” located within the London Borough of Hammersmith & Fulham or in one of the Boroughs that share a boundary with Hammersmith & Fulham. This includes:

    • Royal Borough of Kensington and Chelsea
    • London Borough of Brent
    • London Borough of Ealing
    • London Borough of Hounslow
    • London Borough of Richmond upon Thames
    • London Borough of Wandsworth

    All Conditions of Participation relating to technical ability, regulatory compliance and local operational presence have been set in direct alignment with the requirements of the Specification to ensure that appointed Providers are capable of delivering the Services to the required standard.

    Where minimum standards are specified in relation to technical ability, regulatory compliance, or local operational presence, these will be assessed on a pass/fail basis as Conditions of Participation. Potential Providers failing to meet these minimum standards will be excluded from the procurement process.

Lot #2Homecare Services for Adults In London Borough of Hammersmith and Fulham 4 yrsSMEVCSEceiling above

Lot 2 covers longer-term homecare support for residents who require ongoing assistance to live safely at home. This includes personal care and daily living support delivered in a person‑centred and flexible way, aligned with assessed needs and care plans. The service aims to maintain independence, stability, and wellbeing, while supporting hospital avoidance and timely hospital discharge where appropriate.

Contract period: 6 Nov 2026 – 5 Nov 2030 (4 yrs)
Delivery: LondonEligibility: SME eligibleVCSE eligible
85312000 Social work services without accommodation85312500 Rehabilitation services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    CQC Rating

    Potential Providers must be registered with the Care Quality Commission (CQC) for the provision of personal care and must hold a minimum overall CQC rating of “Good”. Potential Providers must also ensure that any sub-contractors who they engage to provide regulated activities (as described in the Specification) are required at all times to hold and maintain an “Outstanding” or “Good” CQC rating.

    Financial Capacity

    Potential Providers and all Subcontractors will be assessed for financial capacity.

    If the Potential Provider has a poor credit rating (which is a score of 50 or less in a CreditSafe check) and further assessment of the supporting documentation highlights concerns over financial viability that cannot be reasonably satisfied, then it is likely that the bid will be excluded.

  • Technical & professional ability

    Technical Ability

    Potential Providers must demonstrate relevant technical experience in delivering regulated Reablement and Homecare services that reflect the scope, scale and complexity described in the Specification.

    For Lot 1 – Community Reablement, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Community Reablement contract with a Local Authority or NHS body in which the Potential Provider received a minimum value of £250,000 in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current, Community Reablement contracts with Local Authority and/or NHS bodies, which, when combined, means that the Potential Provider received a minimum value of £390,000 in the 2025/26 financial year.

    For Lot 2 – Homecare, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Homecare contract with a Local Authority or NHS body, in which the Potential Provider received a minimum value of £1.5 million in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current Homecare contracts with a Local Authority and/or NHS bodies which, when combined, means that the Potential Provider received a minimum value of £2 million in the 2025/26 financial year.

    Providers are required to demonstrate the actual monetary value received (i.e. income invoiced and/or paid) from Homecare or Community Reablement contracts delivered during the 2025/26 financial year.

    Potential Providers and any sub-contractors must demonstrate that they have a CQC registered operational office or delivery base that has a minimum CQC rating of “Outstanding” or “Good” located within the London Borough of Hammersmith & Fulham or in one of the Boroughs that share a boundary with Hammersmith & Fulham. This includes:

    • Royal Borough of Kensington and Chelsea
    • London Borough of Brent
    • London Borough of Ealing
    • London Borough of Hounslow
    • London Borough of Richmond upon Thames
    • London Borough of Wandsworth

    All Conditions of Participation relating to technical ability, regulatory compliance and local operational presence have been set in direct alignment with the requirements of the Specification to ensure that appointed Providers are capable of delivering the Services to the required standard.

    Where minimum standards are specified in relation to technical ability, regulatory compliance, or local operational presence, these will be assessed on a pass/fail basis as Conditions of Participation. Potential Providers failing to meet these minimum standards will be excluded from the procurement process.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 60%Price: 40%
Published sub-criteria (2)
  • Quality: 60%
  • Commercial (Price): 40%
Published award criteria (2)
  • Quality
  • Commercial (Price)
Lot distribution rule: The framework will adopt a multi-lot locality model for community reablement and home care. Potential Suppliers are invited to submit a Procurement Response for one or both lots, however a Supplier may only be awarded one locality (sub-lot) under each Lot of the Framework. All bidders will need to submit their locality preference in order of 1st, 2nd & 3rd choice, and will be allocated a locality (sub-lot) based on their overall tender score. Full details are explained in the tender documents.
Conditions of participation · identical on every lot2
  • Economic & financial standing

    CQC Rating

    Potential Providers must be registered with the Care Quality Commission (CQC) for the provision of personal care and must hold a minimum overall CQC rating of “Good”. Potential Providers must also ensure that any sub-contractors who they engage to provide regulated activities (as described in the Specification) are required at all times to hold and maintain an “Outstanding” or “Good” CQC rating.

    Financial Capacity

    Potential Providers and all Subcontractors will be assessed for financial capacity.

    If the Potential Provider has a poor credit rating (which is a score of 50 or less in a CreditSafe check) and further assessment of the supporting documentation highlights concerns over financial viability that cannot be reasonably satisfied, then it is likely that the bid will be excluded.

  • Technical & professional ability

    Technical Ability

    Potential Providers must demonstrate relevant technical experience in delivering regulated Reablement and Homecare services that reflect the scope, scale and complexity described in the Specification.

    For Lot 1 – Community Reablement, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Community Reablement contract with a Local Authority or NHS body in which the Potential Provider received a minimum value of £250,000 in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current, Community Reablement contracts with Local Authority and/or NHS bodies, which, when combined, means that the Potential Provider received a minimum value of £390,000 in the 2025/26 financial year.

    For Lot 2 – Homecare, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either:

    Option A (Single Contract): One (1) current Homecare contract with a Local Authority or NHS body, in which the Potential Provider received a minimum value of £1.5 million in the 2025/26 financial year; OR

    Option B (Multiple Contracts): Up to a maximum of three (3) current Homecare contracts with a Local Authority and/or NHS bodies which, when combined, means that the Potential Provider received a minimum value of £2 million in the 2025/26 financial year.

    Providers are required to demonstrate the actual mo…

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
  • “Community Reablement & Home Care Services for Adults in Hammersmith &…” is a framework: the contest is a place on its panel, up to 18 suppliers, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
7 Jul 2026, 13:35 BST
Last source update
7 Jul 2026, 13:35 BST
Award evaluation window
Submission end – 12 Oct 2026
FTS notice number
2026/S 000-063652
Latest notice
Tender notice (UK4)
Classification (CPV)
Rehabilitation servicesSocial work services without accommodation
Delivery area
London (UKI33)
Official registry OCID
ocds-h6vhtk-06c539 Find a Tender

How it was run

Official notice
Run through: portal not identified
Electronic submission allowedLanguage: EN
Appointment period ends
4 Aug 2026, 12:00 BST
Clarification deadline
20 Jul 2026, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Suppliers are requested to register on our tender portal to access the tender. www.capitalesourcing.com ↗

Timeline

7 Jul 2026 → 6 Nov 2026 · 5 dates
  1. Tender notice published113 days ago
    7 Jul 2026, 13:35 BST
  2. Clarification questions by100 days ago
    20 Jul 2026, 17:00 BST
  3. Admission / appointment period ends85 days ago · period end, not a bid countdown
    4 Aug 2026, 12:00 BST
  4. Award decision expected by16 days ago
    12 Oct 2026, 23:59 BST
  5. Today
    29 Oct 2026
  6. Contract startsin 7 days
    6 Nov 2026

Notice history

1 event · 1 release on Find a Tender
  1. Tender notice published
    7 Jul 2026, 13:35 BST
    UK4

Contracting authority & participating public bodies

London Borough of Hammersmith and Fuham (LBHF)

Contracting authorityPublic authority - sub-central government GB-PPON: PHTW-6333-BQGD Town Hall, King Street, London, London, W6 9JUContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender