Official UK procurement notice
Contact Centre as a Service (CCaaS)
Authority: Accent Group Ltd (Public body)
What is being bought
Published requirement descriptionAccent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The service will provide the business with a future looking solution that is suitable for its needs.
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ITT Information
DATE OF ISSUE OF ITT: 27th January 2022
DATE OF RETURN: 4th March 2022
TIME; ON OR BEFORE: 14:00hrs
INITIAL CONTRACT DURATION: 36 MONTHS* *with the option to extend at the sole discretion of Accent by 2 x 12 Month Extensions
CPV: Communication software development services · Communications control system · Communications infrastructure
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 28 Jan 2022, 13:15 GMT
- Last source update
- 4 Feb 2022, 15:54 GMT
- Award evaluation window
- 4 Mar 2022 – …
- Authority reference
DN594704- FTS notice number
2022/S 000-003294- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-031089Find a Tender
How it was run
Official notice- Submission deadline
- 4 Mar 2022, 14:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 4 Mar 2022, 14:00 GMT
Timeline
4 Feb 2022 → 4 Mar 2022 · 3 dates- Notice published4 Feb 2022, 15:54 GMT
- Submission deadline4 Mar 2022, 14:00 GMT
- Bids opened4 Mar 2022, 14:00 GMT
Notice history
2 releases on Find a TenderPublished amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextII.1.4 · II.1.4 | ** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, r… | ** This Procurement has been Withdrawn** Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, r… |
Please note this Procurement has been Withdrawn
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Royal Courts of JusticeReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.