Official UK procurement notice
COR25199 Telephony Services · UK public procurement notice
Authority: Torbay Council (Local council)
What is being bought
Published requirement descriptionTorbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council.
From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.
The contract dates provided are an estimated time period and may change following this expression of interest.
CPV: Telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Sept 2025, 15:53 BST
- Last source update
- 20 Jan 2026, 11:38 GMT
- Authority reference
COR25199- FTS notice number
2026/S 000-004722- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059e5cFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
19 Sept 2025 → 1 Apr 2027 · 5 dates- Planning notice published19 Sept 2025, 15:53 BST
- Latest notice published280 days ago20 Jan 2026, 11:38 GMT
- Market engagement272 days ago27 Jan 2026, 23:59 GMT
Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year.
Torbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required.
The authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft.
Please note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted.
Please contact Ryan.Guy@torbay.gov.uk to schedule.
In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk ↗
- Tender notice expected128 days ago20 Jun 2026, 23:59 BST
- Today27 Oct 2026
- Contract startsin 155 days1 Apr 2027, 00:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 19 Sept 2025- Preliminary market engagement notice published19 Sept 2025, 15:53 BSTUK2
- Preliminary market engagement notice published20 Jan 2026, 11:38 GMTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender