CRM System Configuration · UK public procurement notice

Official notice

Authority: South Yorkshire Mayoral Combined Authority (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE3)

Awarded value£2,000,000published contract · exc. VAT

Awarded 12 May 2025no call for competition

Awarded to TTEC CONSULTING (UK) LIMITED

What is being bought

Published requirement description

Contract award for CRM system configuration

CPV: Software configuration services

The lotProcurement structure

single lot · no lot value published

Lot #1Provision of services in relation to a Microsoft Dynamics 365 CRM transformationAwarded

Provision of services in relation to a Microsoft Dynamics 365 CRM transformation. This will deliver a cloud-based, future-ready platform that addresses the Buyer's needs for improved service delivery, operational efficiency, and data-driven decision-making.

Delivery: Yorkshire & Humber

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 13 Oct 2025, 11:42 BST
Last source update: 13 Oct 2025, 11:42 BST
FTS notice number: 2025/S 000-064674
Classification (CPV): Software configuration services
Delivery area: Yorkshire & Humber (UKE3)
Official registry OCID: ocds-h6vhtk-05ae17 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct award via GCloud 14 framework agreement

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £2,000,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 12 May 2025

Awarded to	Value	Date	Status
TTEC CONSULTING (UK) LIMITED	£2,000,000 †	—	Awarded

Contracts

Contract 064674-2025-1 · TTEC CONSULTING (UK) LIMITED
Signed
12 May 2025
Value
£2,000,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

South Yorkshire Mayoral Combined Authority

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 11 Broad Street West, Sheffield, Yorkshire & Humber, S12BQContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

TTEC Consulting LimitedAwarded supplierGB-COH: 03424866 London, Yorkshire & Humber

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.