Official UK procurement notice
CRM System (FCR) · UK public procurement notice
Authority: The Police and Crime Commissioner for Bedfordshire (Police & fire)·Consortium: 7 public authorities
What is being bought3 lots · detail below
Published requirement descriptionForce Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems
- How the procedure runs: Stage 1 - PSQ & Initial Tender Stage 2 - Negotiation Phase Stage 3 - Final Written Tender Stage 4 - Post Tender Negotiations with Preferred Bidder
CPV: IT services: consulting, software development, Internet and support
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Framework period
- 3 yrs · up to 5 yrs from 1 Oct 2025
- Supplier levy on call-offs (max %)
- N/A
Who may buy through it
All Home Office Police Forces
Published description of the framework
Direct Award to Contractor
Lots and requirements (3)Procurement structure
3 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lotLot #1User JourneyAwardedRenewalPublished value£1,200,000
Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP).
- Economic & financial standing
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
- Technical & professional ability
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
Lot #2Citizen PortalAwardedRenewalPublished value£400,000
Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information.
- Economic & financial standing
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
- Technical & professional ability
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
Lot #3Customer Relationship ManagementAwardedRenewalPublished value£2,600,000
CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public.
- Economic & financial standing
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
- Technical & professional ability
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality: Benefit Delivery 10% Meeting KPIs 5% Functional Requirements 20% Solution Integration 10% Solution Support 4% Non-Functional Requirements 16%
- Price: Total Cost of System 25% Rebate Mechanism 5%
- Social Value: Social Value 5%
- Economic & financial standing
The minimum annual turnover requirement from bidding participants per Lot per annum, is as follows; Lot 1 User Journey £1.2 million Lot 2 Citizen Portal £400k Lot 3 Customer Relationship Management £2.6 million If bidding for ALL Lots, a minimum annual turnover of £4.2 million will be required.
- Technical & professional ability
Please refer to the Non-Functional Requirements detailed within the Supplier Documents pack.
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “CRM System (FCR)” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- All Home Office Police Forces
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Feb 2026, 08:04 GMT
- Last source update
- 4 Feb 2026, 08:04 GMT
- Award evaluation window
- Submission end – 30 Sept 2025
- FTS notice number
2025/S 000-008506- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04eaf0Find a Tender
- How it runs
Stage 1 - PSQ & Initial Tender Stage 2 - Negotiation Phase Stage 3 - Final Written Tender Stage 4 - Post Tender Negotiations with Preferred Bidder
- Risks
- Complex Interoperability with systems & software across the region (NFRs) 2. Poor Security & Cybersecurity controls 3. Difficulty with legacy data / transition of historical data 4. Inability or restrictions with the Integration & Interoperability of solution with current Force systems
How it was run
Official notice- Appointment period ends
- 17 Apr 2025, 13:00 BST
- Clarification deadline
- 10 Apr 2025, 13:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
- call-off levy · N/A
All submissions to be made via the Atamis e-tendering portal; 7force.force.com/login ↗
Timeline
10 Mar 2025 → 4 Feb 2026 · 6 dates- Tender notice published10 Mar 2025, 12:07 GMT
- Clarification questions by10 Apr 2025, 13:00 BST
- Admission / appointment period endsperiod end, not a bid countdown17 Apr 2025, 13:00 BST
- Award decision expected by392 days ago30 Sept 2025, 00:59 BST
- Contract starts391 days ago1 Oct 2025
- Latest notice published265 days ago4 Feb 2026, 08:04 GMT
Notice history
2 events · 1 release on Find a Tender · since 10 Mar 2025- Tender notice published10 Mar 2025, 12:07 GMTUK4
- Procurement termination notice published4 Feb 2026, 08:04 GMTUK12
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Across several lots1 award | |||
| supplier not published | — | 2 Feb 2026 | CancelledThis decision has been prompted by recent budget reductions, which have required Forces across the region to reprioritise their funded programmes. This material change in scope means that the original procurement specification is no longer valid. In line with responsible commercial governance, we have therefore taken the difficult decision to halt the current procurement activity. |
Contracting authority & participating public bodies
7 public bodies on the noticeConsortium members and other public bodies
- The Police and Crime Commissioner for CambridgeshireContracting authorityPublic authority - sub-central government
- The Police and Crime Commissioner for HertfordshireContracting authorityPublic authority - sub-central government
- The Police and Crime Commissioner for KentContracting authorityPublic authority - sub-central government
- The Police and Crime Commissioner for NorfolkContracting authorityPublic authority - sub-central government
- The Police and Crime Commissioner for SuffolkContracting authorityPublic authority - sub-central government
- The Police, Fire and Crime Commissioner for EssexContracting authorityPublic authority - sub-central government
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender