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Published 30 Jul 2025, 12:23 BST

Official UK procurement notice

Customer audio announcement updates to London Underground fleets

Official notice

Authority: Docklands Light Railway Limited (Public body)

GoodsAbove thresholdUtilities
Sectors: Radio, television, communication, telecommunication and related equipment (32)Software Packages & ERP (48) Delivery: London (UKI)
Planned pipeline value£450,000pipeline notice, not a live tender
Tender notice expected 1 Oct 2025from the planned procurement notice
Contract term 1 yrends 31 Mar 2027 · starts 1 Apr 2026

What is being bought

Published requirement description

Scope

Description

The proposed tender aims to secure updates to Customer Audio Announcements across London Underground (LU) fleets. These updates are required on the Bakerloo, Central, Jubilee, Victoria, and S Stock (District, Circle, Hammersmith & City, and Metropolitan) lines to reflect changes in London Overground (LO) line names.

The scope of this tender includes updating the Digital Voice Announcement (DVA) systems on LU trains to incorporate the new LO line names, align with modernised customer information standards, and integrate relevant customer insights.

Context

In 2024, the eight LO lines were assigned unique names to improve clarity, understanding, and accessibility across the network. To support this initiative, Transport for London (TfL) is undertaking changes to LU trains, primarily by updating in-car mapping products and on-train DVA systems. This project focuses specifically on the latter, with the objective of updating DVAs across nine LU lines to modernise and align with customer insights.

Objective

The primary goal of this project is to ensure consistency and clarity for customers across TfL services by incorporating the new LO line names into LU DVAs. To maximise the impact, the project also aims to:

*Address inconsistencies in announcement language and delivery.

*Ensure compliance with Rail Vehicle Accessibility Regulations (RVAR) where possible.

*Modernise announcements to better reflect customer insights.

CPV: Industry specific software package · Information systems · Video recording or reproducing apparatus

The lotProcurement structure

single lot · no lot value published
Lot #1Planned 1 yr
Contract period: 1 Apr 2026 – 31 Mar 2027 (1 yr)
Delivery: London
32333000 Video recording or reproducing apparatus48100000 Industry specific software package48810000 Information systems

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Past planning notice
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
30 Jul 2025, 12:23 BST
Last source update
30 Jul 2025, 12:23 BST
FTS notice number
2025/S 000-044223
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Industry specific software packageInformation systemsVideo recording or reproducing apparatus
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-0568ed Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

30 Jul 2025 → 1 Apr 2026 · 4 dates
  1. Planning notice published
    30 Jul 2025, 12:23 BST
  2. Market engagement
    25 Aug 2025, 23:59 BST

    All relevant information will be contained in the EME document

    To request please contact to Procurement Lead Halise Akkaya ( HaliseAkkaya@tfl.gov.uk ) before 17:00 GMT on 25th August 2025. Late Responses will not be considered.

    Non-responses to this expression of interest will be deemed as not interested. If bidders do not choose to participate in the Early Market Engagement process, this will not affect the ability to participate in the tender, if Expression of Interest to participate in the tender is received by the closing date.

    Your answers will be treated as TfL restricted in accordance with TfL standard S1782, Information security classification. This means that your answers will only be visible to people authorised by TfL, typically only the TfL staff involved in the procurement.

  3. Tender notice expected391 days ago
    1 Oct 2025, 23:59 BST
  4. Contract starts210 days ago
    1 Apr 2026, 00:00 BST

Notice history

1 event · 1 release on Find a Tender
  1. Preliminary market engagement notice published
    30 Jul 2025, 12:23 BST
    UK2

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Transport for London

Contracting authorityPublic authority - central government GB-PPON: PHMT-6197-NWNZ 5 Endeavour Square, London, London, E20 1JNContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure