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Published 29 Oct 2021, 22:45 BST

Official UK procurement notice

Customer Service Contact Centre Support

Official notice

Authority: The Royal Mint (Central government)

ServicesCompetitive procedure with negotiationAccelerated
Sectors: Business Services & Consultancy (79) Delivery: Wales (UKL15)
Budget not disclosedValue not published
Submissions closed 22 Nov 2021

What is being bought

Published requirement description

The Royal Mint are seeking a partner willing to work collaboratively with the our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.

CPV: Call centre

The lotProcurement structure

single lot · no lot value published
Lot #1We are seeking a partner willing to work collaboratively with our in house team to…Renewal

We are seeking a partner willing to work collaboratively with our in house team to support and deliver a cohesive premium standard Customer Service. The partner will deliver an agreed proportion of the service, exact split to be agreed.

Delivery: Wales
Extensions: Depending on performance the contract can be extended by up to a further 24 monthsVariant bids: not allowed

Procedure terms & legal framework

From the official record
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
29 Oct 2021, 22:45 BST
Last source update
29 Oct 2021, 22:45 BST
FTS notice number
2021/S 000-027258
Accelerated

Impacts of covid and other factors mean that we are unable to obtain required complement of in-house staff to deliver the level of service required.

These are factors that are totally outside of our control

Classification (CPV)
Call centre
Delivery area
Wales (UKL15)
Official registry OCID
ocds-h6vhtk-02f1e8 Find a Tender

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
22 Nov 2021, 18:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

royalmint.bravosolution.co.uk ↗

Timeline

29 Oct 2021 → 22 Nov 2021 · 2 dates
  1. Notice published
    29 Oct 2021, 22:45 BST
  2. Submission deadline
    22 Nov 2021, 18:00 GMT

Contracting authority & participating public bodies

Royal Mint

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsEconomic affairs Llantrisant, Pontyclun, Wales, CF72 8YTContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • The Roayl MintReview body Llantrisant

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.