Official UK procurement notice
CWC22183 - Omnichannel · UK public procurement notice
Authority: Wolverhampton City Council (Local council)
What is being bought
Published requirement descriptionWolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact.
Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council’s Revenues & Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat.
CPV: Communication and multimedia software package
The lotProcurement structure
single lot · no lot value publishedLot #1CancelledRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60%
- Price: 40%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 May 2023, 14:23 BST
- Last source update
- 5 Jun 2023, 15:59 BST
- Award evaluation window
- 8 Jun 2023 – …
- Authority reference
DN668946- FTS notice number
2023/S 000-015877- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03c6ccFind a Tender
How it was run
Official notice- Submission deadline
- 8 Jun 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 8 Jun 2023, 12:00 BST
Timeline
5 Jun 2023 → 8 Jun 2023 · 3 dates- Notice published5 Jun 2023, 15:59 BST
- Submission deadline8 Jun 2023, 12:00 BST
- Bids opened8 Jun 2023, 12:00 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled5 Jun 2023, 15:59 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.