Find a TenderAwarded
Published 21 Jul 2025, 10:23 BST

Official UK procurement notice

Dental Out of Hours Service across Kings Lynn

Official notice

Authority: NHS Norfolk and Waveney Integrated Care Board (Central government)·Consortium: 2 public authorities

ServicesOpen procedure
Published estimate£383,736exc. VAT12.3% below published estimate
Submissions closed 26 Aug 2025awarded 25 Sept 2025
Awarded to Smile Care Slough 24 Limited

What is being bought

Published requirement description

***This is an Intention to Award Notice***<br/><br/>NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) intend to award a contract to Smile Care 24 Limited for the Provision of Dental Out of Hours Service across Kings Lynn, following a robust Competitive Process.

CPV: Dental-practice services

The lotProcurement structure

single lot · value published
Lot #1This is an intention to award notice under the competitive processAwardedPublished value£383,736

This is an intention to award notice under the competitive process.<br/><br/>The services are to provide Dental Out of Hours Services at weekends and Bank Holidays throughout the entirety of the year. Providers are to note, the Commissioner will not be providing any premises for the delivery of the services. Therefore, it is the Providers responsibility to source a premises solution for the Service Commencement date of 1st December 2025.<br/><br/>NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) intend to award a contract to Smile Care 24 Limited for the provision of Dental Out of Hours Services across Kings Lynn following a robust Competitive Process.<br/><br/>Services are expected to commence on 1st December 2025 – 30th November 2030 for a duration of 4 years with the option to extend for up to a further 12 months .<br/><br/>The lifetime value of the contract is £336,545.<br/><br/>This is an existing service and has been awarded to a new provider.

Delivery: East of England · Kings Lynn
Extensions: Services are expected to commence on 1st December 2025 – 30th November 2030 for a duration of 4 years with the option to extend for up to a further 12 months .Variant bids: not allowed

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 69%Social value: 3%Environmental: 28%
Published sub-criteria (4)
  • Quality and Innovation: 50%
  • Improving access, reducing health inequalities and facilitating Choice: 19%
  • Social Value: 3%
  • Integration, Collaboration & Service Sustainability: 28%
Published award criteria (5)
  • Quality and Innovation: 50.00%
  • Integration, Collaboration & Service Sustainability: 28.00%
  • Improving access, reducing health inequalities and facilitating Choice: 19.00%
  • Social Value: 3.00%
  • Price: Pass/Fail 0.00%

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
21 Jul 2025, 10:23 BST
Last source update
26 Sept 2025, 15:07 BST
Award evaluation window
26 Aug 2025 – …
Authority reference
AG25517
FTS notice number
2025/S 000-060239
Classification (CPV)
Dental-practice services
Delivery area
East of England (UKH15)
Official registry OCID
ocds-h6vhtk-0562a2 Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. <br/><br/>The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 12 (midnight) on Thursday 9th October 2025. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C377280 - Dental Out of Hours Services for Kings Lynn.<br/><br/>The award decision makers are Primary Care Commissioning Committee, NHS Norfolk and Waveney ICB and;<br/><br/>The Project Group:<br/><br/>The evaluation panel who consisted of NHS Norfolk and Waveney Integrated Care Board personnel: -<br/><br/>Senior Primary Care Commissioning Manager<br/>Senior Primary Care Service Delivery Manager<br/>Finance Manager<br/>Head of Finance Primary Care & Corporate<br/>Primary Care Commissioning Support Officer<br/>Primary Care Commissioning Officer<br/>Head of Quality East / West<br/>Senior Lead Nurse<br/><br/>No conflicts of interest were identified as part of this process.<br/><br/>The Basic Selection Criteria was scored on a Pass/Fail or For Information basis. The Key Criteria were a combination of Pass/Fail or weighted questions as follows:<br/><br/>1. Quality and Innovation - 50.00%<br/>1. Value - Pass/Fail 0.00%<br/>2. Integration, Collaboration & Service Sustainability -28.00%<br/>3. Improving access, reducing health inequalities and facilitating Choice - 19.00%<br/>4. Social Value - 3.00%<br/><br/>The weightings for the 5 key criteria were determined by the procurement panel to give appropriate relative importance to each of the sections equally in line with the commissioning expectations for the service. These were assessed on a scored basis (0-5), with the exception of the Value Key Criteria which was scored on a Pass/Fail basis, as per the evaluation criteria set out within the procurement documentation.<br/><br/>The awarded Provider has been selected as they have met all requirements of the Basic Selection Criteria and scored the highest overall out of 100 against the published Key Criteria (listed above).

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
26 Aug 2025, 10:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
26 Aug 2025, 10:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

28 Jul 2025 → 26 Sept 2025 · 4 dates
  1. Next notice expected
    28 Jul 2025, 00:00 BST
  2. Submission deadline
    26 Aug 2025, 10:00 BST
  3. Bids opened
    26 Aug 2025, 10:00 BST
  4. Notice published397 days ago
    26 Sept 2025, 15:07 BST

Notice history

5 events · 3 releases on Find a Tender · since 29 Jul 2025
  1. Status changed to active
    29 Jul 2025, 16:48 BST
  2. Procurement method changed
    29 Jul 2025, 16:48 BST
  3. Deadline published: 26 Aug 2025, 10:00 BST
    29 Jul 2025, 16:48 BST
  4. Status changed to complete
    26 Sept 2025, 15:07 BST
  5. Buyer details updated
    26 Sept 2025, 15:07 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £336,5451 contract exc. VAT
Bids received 1
Contracts signed 1latest 25 Sept 2025
Awarded toValueDateStatus
Smile Care Slough 24 LimitedSME£336,545 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids———

Contracting authority & participating public bodies

2 public bodies on the notice

NHS Norfolk & Waveney Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth County Hall, Martineau Ln, Norwich, East of England, NR1 2DHContact name, email

Consortium members and other public bodies

Dispute resolution & review bodies

Bidders & participating suppliers

1 commercial party on the notice
  • Smile Care 24 LimitedAwarded supplier Walnut Tree House Court Lane, Slough, Buckinghamshire, South East, SL1 8DN

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria