Find a TenderAwarded without competition

Published 6 Aug 2025, 16:07 BST

Official UK procurement notice

Digital Place for Local Public Services - Customer Experience Program

Official notice

Authority: Tameside Metropolitan Borough Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: North West (UKD)

Awarded value£900,000published contract · exc. VAT

Awarded 6 Aug 2025no call for competition

Awarded to Placecube Limited

What is being bought

Published requirement description

3-year contract. The Council are seeking a Customer Experience Programme (CEP).

The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #13-year for a Customer Experience Programme (CEP)Awarded

3-year for a Customer Experience Programme (CEP).

The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

Delivery: North West · Tameside Council

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 6 Aug 2025, 16:07 BST
Last source update: 6 Aug 2025, 16:07 BST
Authority reference: STAR UID 14870
FTS notice number: 2025/S 000-046650
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-0582c6 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Procured as a direct award through G Cloud 14

Publisher note: Contract dates 09/06/2025 - 08/06/2028

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £900,0001 contract exc. VAT

Bids received 1

Contracts signed 1latest 6 Aug 2025

Awarded to	Value	Date	Status
Placecube Limited	£900,000 †	—	Awarded

Contracts

Contract 046650-2025-STAR UID 14870-1 · Placecube Limited
Signed
6 Aug 2025
Value
£900,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Tameside Metropolitan Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Tameside One, Ashton under Lyne, North West, OL60GSContact name, email

Dispute resolution & review bodies

STAR PocurementReview body Trafford

Bidders & participating suppliers

1 commercial party on the notice

Placecube LtdAwarded supplierGB-COH: 09914106 Reading, North West, RG1 4PN

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.