Digital Retail and Marketing Services for XC Trains Limited (CrossCountry)

Official notice

Authority: XC TRAINS LIMITED (Public body)

GoodsNegotiated procedure with prior call for competition

Sectors: Software Packages & ERP (48) Delivery: West Midlands (UKG)

Budget not disclosedValue not published

Submissions closed 12 Jan 2024

Contract term 6 yrsends 15 Oct 2031 · extension options published · starts 15 Oct 2025

What is being bought

Published requirement description

XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services.

XC defines digital retail and marketing services as:

A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets.
A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management.

Please submit your note of interest in email to: DRMStender.admin@crosscountrytrains.co.uk

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Renewal 6 yrs

Contract period: 15 Oct 2025 – 15 Oct 2031 (6 yrs)

Delivery: West Midlands

Extensions: Details of this will be shared in the main tender document.Variant bids: not allowed

Procedure terms & legal framework

From the official record

Procedure method: Negotiated procedure with prior call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Goods
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 12 Dec 2023, 11:56 GMT
Last source update: 12 Dec 2023, 11:56 GMT
FTS notice number: 2023/S 000-036500
Classification (CPV): Software package and information systems
Delivery area: West Midlands (UKG)
Official registry OCID: ocds-h6vhtk-0424dc Find a Tender

How it was run

Official notice

Run through: portal not identified

Language: EN

Submission deadline: 12 Jan 2024, 17:00 GMT
Submission channel: {"electronicSubmission"}
Accepted languages: en
Participation fee: document

Detailed submission instructions & authority contactsFrom official release

www.crosscountrytrains.co.uk ↗

Timeline

12 Dec 2023 → 15 Oct 2025 · 4 dates

Notice published
12 Dec 2023, 11:56 GMT
Submission deadline
12 Jan 2024, 17:00 GMT
Contract starts379 days ago
15 Oct 2025, 00:00 BST
Bids must remain valid until378 days ago
15 Oct 2025, 23:59 BST

Contracting authority & participating public bodies

XC TRAINS LIMITED

Contracting authorityPublic bodyRailway services GB-COH: 04402048 Sunderland, West MidlandsContact name, email Published organisation website ↗

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.