Official UK procurement notice
EAST0779 - Provision of Warden Alarm Response Services
Authority: Eastlight Community Homes (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionEastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices.
The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
CPV: Alarm-monitoring services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£240,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60% quality
- Cost: 40% cost
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 23 Apr 2025, 14:17 BST
- Last source update
- 2 Feb 2026, 15:33 GMT
- Award evaluation window
- Submission end – 12 Jun 2025
- Authority reference
EAST0779- FTS notice number
2025/S 000-016545- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050664Find a Tender
How it was run
Official notice- Submission deadline
- 23 May 2025, 12:00 BST
- Clarification deadline
- 16 May 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
via proactis Pro Contract Portal
Timeline
23 Apr 2025 → 11 Feb 2026 · 8 dates- Tender notice published23 Apr 2025, 14:17 BST
- Clarification questions by16 May 2025, 23:59 BST
- Submission deadline23 May 2025, 12:00 BST
- Award decision expected by12 Jun 2025, 23:59 BST
- Contract starts1 Jul 2025, 00:00 BST
- Assessment summaries sent272 days ago30 Jan 2026
- Latest notice published268 days ago2 Feb 2026, 15:33 GMT
- Standstill ends259 days ago11 Feb 2026, 23:59 GMT
Notice history
5 events · 2 releases on Find a Tender · since 23 Apr 2025- Tender notice published23 Apr 2025, 14:17 BSTUK4
- Contract award notice published2 Feb 2026, 15:33 GMTUK6
- Status changed to complete2 Feb 2026, 15:33 GMT
- Buyer details updated2 Feb 2026, 15:33 GMT
- Contract signature expected15 Feb 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Careium UK Limited2 Mar 2026 – 28 Feb 2029 · up to 28 Feb 2031Extensions: he contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance. | £82,854 | 30 Jan 2026standstill to 11 Feb 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders · 100 at stage one | 0 | 0 | — |
Who bid
- wonCareium UK Limited · North West England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Eastlight Community HomesContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
1 commercial party on the notice- Careium UK LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender