Enterprise Agents Freshservice · UK public procurement notice

Official notice

Authority: Beyond Housing Limited (Public body)

GoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: North East (UKC)Yorkshire & Humber (UKE)

Awarded value£86,664published contract · exc. VAT

Awarded 27 Feb 2026no call for competition

Awarded to Freshworks Inc

What is being bought

Published requirement description

Call-Off Contract for the provision of Freshservice - Enterprise annual agents for Beyond Housing under G-Cloud 14 Framework Agreement (RM1557.14)

CPV: Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North East, Yorkshire & Humber

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 27 Feb 2026, 13:59 GMT
Last source update: 27 Feb 2026, 13:59 GMT
Authority reference: BH-2026-FW-059
FTS notice number: 2026/S 000-017950
Classification (CPV): Software package and information systems
Delivery area: North East (UKC)Yorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-065e61 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Contract awarded via Gcloud14 framework as call off contract

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £86,6641 contract exc. VAT

Bids received 1

Contracts signed 1latest 27 Feb 2026

Awarded to	Value	Date	Status
Freshworks IncBH-2026-FW-059	£86,664 †	—	Awarded

Contracts

BH-2026-FW-059 · Freshworks Inc
Signed
27 Feb 2026
Value
£86,664
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Beyond Housing Limited

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities GB-MPR: RS007814 Brook House, 4 Gladstone Road, Scarborough, Yorkshire & Humber, YO127BHContact email

Dispute resolution & review bodies

High Court of England and WalesReview body London

Bidders & participating suppliers

1 commercial party on the notice

Freshworks IncAwarded supplierGB-COH: 33-121-8825 2950 S. Delaware Street, Suite 201,, San Mateo, US, A 94403

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.