Find a TenderAwarded without competition

Published 10 Jul 2024, 10:24 BST

Official UK procurement notice

Enterprise CRM Development and Maintenance

Official notice

Authority: Sheffield Hallam University (Education)

2 lotsServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE)

Awarded value£1,627,958published contract · exc. VAT

Awarded 22 Jul 2024no call for competition

Awarded to Tribal Education Ltd2 awards

What is being bought2 lots · detail below

Published requirement description

Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.

CPV: IT services: consulting, software development, Internet and support

Lots and requirements (2)Procurement structure

2 lots · no lot values published

Lot #1Cloud SoftwareCancelled

The University requires a CRM platform for thefollowing purposes:

Self-service

Case Management

Knowledge Base

Student Welfare

Student Recruitment

Schools and Colleges Liaison

Delivery: Yorkshire & Humber

72000000 IT services: consulting, software development, Internet and support

Lot #2Cloud SupportCancelled

The University requires a CRM platform for thefollowing purposes:

Self-service

Case Management

Knowledge Base

Student Welfare

Student Recruitment

Schools and Colleges Liaison

Delivery: Yorkshire & Humber

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 10 Jul 2024, 10:24 BST
Last source update: 22 Jul 2024, 08:12 BST
Authority reference: 2024/S000-021011
FTS notice number: 2024/S 000-022582
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Yorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-047c25 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.
The accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier.
To employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work.
This is not cost effective it would put at risk business critical processes. If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £1,627,9581 contract exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 2latest 22 Jul 2024

Awarded to	Value	Date	Status
Not linked to a lot2 awards
Tribal Education LtdSME	£542,653 †same award published again · counted once	—	Awarded
Tribal Education LtdSME	£1,627,958 †	—	Awarded

Contracts

Enterprise CRM Development and Maintenance · Tribal Education LtdSME
Signed
22 Jul 2024
Value
£1,627,958
Status
active
Enterprise CRM Development and Maintenance · Tribal Education LtdSME
Signed
10 Jul 2024
Value
£542,653
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Sheffield Hallam University

Contracting authorityEducationBody governed by public lawEducation GB-COH: 02143539 City Campus,Howard Street, SHEFFIELD, Yorkshire & Humber, S11WBContact name, email, phone

Dispute resolution & review bodies

Centre for Effective Dispute ResolutionReview body London
Centre for Effective Dispute Resolution LondonReview body London

Bidders & participating suppliers

1 commercial party on the notice

Tribal GroupAwarded supplierGB-COH: 04128850 Sheffield, Yorkshire & HumberContact email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.