Official UK procurement notice
EOL AI Customer Chat Bot · UK public procurement notice
Authority: British Council (Local council)
What is being bought
Published requirement descriptionBritish Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website.
CPV: Customer Relation Management software package · Sales or marketing software package
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£230,000
- Economic & financial standing
Annex 1 - UK-446 - EOL AI ChatBot Key Terms of Engagement. ITT - 14. Excluded and Excludable Suppliers
- Technical & professional ability
ITT - 15. Conditions of Participation
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Social Value. Quality. Methodology. Commercial: ITT
- Economic & financial standing
Annex 1 - UK-446 - EOL AI ChatBot Key Terms of Engagement. ITT - 14. Excluded and Excludable Suppliers
- Technical & professional ability
ITT - 15. Conditions of Participation
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 Jun 2025, 18:21 BST
- Last source update
- 5 Feb 2026, 17:02 GMT
- Award evaluation window
- Submission end – 13 Aug 2025
- Authority reference
2025/S 000-033868- FTS notice number
2025/S 000-033868- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-055069Find a Tender- Contract terms summary
The British Council will pay correctly addressed and undisputed invoices within 30 days in accordance with the requirements of the Contract. Suppliers to the British Council must ensure comparable payment provisions apply to the payment of their sub-contractors and the sub-contractors of their sub-contractors.
- Risks
Please refer to the Key Terms of Engagement
How it was run
Official notice- Submission deadline
- 16 Jul 2025, 00:59 BST
- Clarification deadline
- 28 Jun 2025, 00:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
19 Jun 2025 → 5 Feb 2026 · 8 dates- Tender notice published19 Jun 2025, 18:21 BST
- Clarification questions by28 Jun 2025, 00:59 BST
- Submission deadline16 Jul 2025, 00:59 BST
- Assessment summaries sent12 Aug 2025
- Award decision expected by13 Aug 2025, 00:59 BST
- Standstill ends22 Aug 2025, 23:59 BST
- Contract starts5 Sept 2025
- Latest notice published263 days ago5 Feb 2026, 17:02 GMT
Notice history
5 events · 3 releases on Find a Tender · since 19 Jun 2025- Tender notice published19 Jun 2025, 18:21 BSTUK4
- Contract award notice published13 Aug 2025, 17:06 BSTUK6
- Status changed to complete13 Aug 2025, 17:06 BST
- Contract signature expected2 Sept 2025, 00:59 BSTscheduled
- Contract details notice published5 Feb 2026, 17:02 GMTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| AWTG LTDSME5 Sept 2025 – 6 Mar 2026 · up to 4 Mar 2030Extensions: The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each. | £168,990 | 11 Aug 2025 | Awarded |
Contracts
Terms of Service · AWTG LTDSME
- Signed
- 7 Nov 2025
- Value
- £168,990
- Period
- 17 Nov 2025 – 1 May 2026 · up to 1 May 2030 with extensions
- Status
- active
- Extensions
- The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 22final-stage tenders | 22 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- AWTG LimitedAwarded supplier
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications All information and documents relevant to this opportunity can be found on our e-tender portal
- Signed contract
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender