Forest Hill School - ICT Managed Service

Forest Hill School (FHS) is an aspirational comprehensive school in south east London providing education to boys aged 11-18. The school also work with Sydenham School to provide 6th form education for both male and female students.

We consider our 6th form the best place for post-16 study in the borough. This is exemplified by a year-on-year increase in the number of pupils progressing to Russell Group universities and other prestigious institutions, and an enviable record of young people moving on to study at Oxford and Cambridge.

We also believe that students achieve their full potential if they enjoy their work and find it stimulating and challenging. Forest Hill School offers a curriculum of great breadth that includes Dance, Drama, Art and Music alongside the traditional academic subjects.

A total of 1,255 pupils attend FHS of which circa 250 attend the 6th form.

The companies identified from these shortlisting questions to receive the ITT for the Managed Service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but is not be limited to;

• strategic advice and direction to the School regarding ICT
• a core onsite service 40 weeks per year minus Bank Holidays
• service desk
• local staffing that bidders deem necessary to deliver the SLA
• responsibility for design, specification, installation, and management of all ICT infrastructure
• supply of goods and services based on an agreed Best Value (BV) approach
• management of all ICT against an agreed SLA
• management of 3rd parties
• relevant monitoring, management, patching and reporting
• training - technical and curriculum as necessary
• expectation that the provider will drive innovation
• risk registers and inventory management
• collective partnership targets aligned to the School's objectives

Bidders should note the following:

• The School will provide a standard contract as part of the ITT Pack
• There will be a TUPE requirement for the existing Managed Service Provider.