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Published 10 Nov 2025, 12:17 GMT

Official UK procurement notice

Fournet Managed Servuce · UK public procurement notice

Official notice

Authority: The Police and Crime Commissioner for Humberside (Police & fire)

ServicesAward procedure without prior publication of a call for competition
Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE)
Awarded value£18,027published contract · exc. VAT
Awarded 30 Oct 2025no call for competition
Awarded to Insight Direct2 awards
Notice summaryFrom the published notice

We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance. Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).

What is being bought

Published requirement description

We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published
Lot #1Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their…Awarded

Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal.

The below response times are also included with this contract:

  • P1 - Same day response no fix time. Next day response for faults reported after 15:00
  • P2 - Next day response no fix time
  • P3 - 5-day response no fix time

Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).

Delivery: Yorkshire & Humber
72000000 IT services: consulting, software development, Internet and support

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £18,0271 contract exc. VAT · 1 repeated publication of the same award counted once
Bids received 1
Contracts signed 2latest 30 Oct 2025
Awarded toValueDateStatus
Insight Direct£18,027 †same award published again · counted once—Awarded
Insight Direct£18,027 †—Awarded

Contracts

  • Contract 072373-2025-1 · Insight Direct

    Signed
    30 Oct 2025
    Value
    £18,027
    Status
    active

  • Contract 085766-2025-1 · Insight Direct

    Signed
    30 Oct 2025
    Value
    £18,027
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids———

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
10 Nov 2025, 12:17 GMT
Last source update
23 Dec 2025, 11:41 GMT
Authority reference
3197-2025
FTS notice number
2025/S 000-085766
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
Yorkshire & Humber (UKE)
Official registry OCID
ocds-h6vhtk-05dd9c Find a Tender
Why no open competition
The procurement falls outside the scope of application of the directive
Published justification

Direct Award from the Auspices of the West Yorkshire Combined Authority Framework for the Supply of IT Hardware, Networking & Security Equipment and Commercial Off the Shelf Software (COTS) Ref:- 2821-2022

Contracting authority & participating public bodies

The Police and Crime Commissioner for Humberside

Contracting authorityPolice & fireBody governed by public lawPublic order and safety The Lawns, Harland Way, Cottingham, Yorkshire & Humber, HU165SNContact name, email

Dispute resolution & review bodies

  • Procurement Review Unit- Cabinet OfficeReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.