Official UK procurement notice
Framework Agreement - South Home Care
Authority: Norfolk County Council (Local council)
What is being bought4 lots · detail below
Published requirement descriptionThe Council wished to appoint a number of framework providers to deliver home support services in each Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider
(appointed through a separate procurement) for the PCN.
- How the procedure runs: The process will be as follows: - 1. Bidders will complete the Request to Participate document and submit in accordance with the timelines at section 5 of this Request to Participate. 2. If there are 5 bidders or less for each lot who pass Form B, C and D of the Request to Participate then those bidders will be invited to submit a final tender. 3. If there are more than 5 bidders who pass Form B, C and D, then the Council will evaluate the responses to Form E and will take through the top 5 scored bids for each lot. The Request to Participate will be scored in accordance with the process set out in this Request to Participate document. 4. The Council will inform all those who are successfully shortlisted or unsuccessful. 5. Those who have been shortlisted will be sent the Invitation to Tender document. Bidders are to answer the questions in form F and return the submission by the given deadline. 6. The Council will evaluate the responses to the Invitation to Tender and award scores based on the evaluation process described in the Invitation to Tender document. The Council wishes to appoint up to 3 Framework providers to deliver home support services in each Primary Care Network (PCN) within Norfolk.
CPV: Social work services without accommodation
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Bids received
- 9 bids on the busiest of 4 lots · 7 suppliers appointed
- Framework period
- 5 yrs · up to 10 yrs from 6 Jan 2026
Published description of the framework
The maximum number of applicants admitted to the framework under each lot is 3 providers. A Framework Agreement is a contract between a contracting authority and one or more suppliers that provides for the future award of contracts by that contracting authority to the supplier or suppliers.
When entering into contracts from the Framework Agreement, the Council will use the call-off terms and conditions included as a Schedule to the Terms and Conditions of Contract in accordance with the Framework Agreement.
A guide has been produced for Suppliers who are bidding for a place on the Framework Agreement, explaining how Frameworks operate: this is included in the application pack.
Please note that your response to this application will form part of the supplier catalogue provided to users of the framework.
It is envisaged the framework providers in each PCN will share 30% of the hours being delivered with the Principal Provider delivering 70%. Please note that there is no guarantee of work under this framework agreement.
Each time the Council has a requirement it will either:
- hold a competition involving all suppliers capable of performing the contract. This will involve inviting bids from Suppliers on the framework and will be scaled to the size and complexity of the requirement ("Further Competition")
or
- directly award a contract to one supplier from information supplied in this Invitation to Tender and from the prices submitted in the price schedule ("Direct Award")
The Council and any nominated users of the Framework Agreement reserve the right to conduct Further Competitions using the Competitive Flexible procedure where appropriate.
Lots and requirements (4)Procurement structure
4 lots · all with a published value · same conditions of participation on every lot · same evaluation weights on every lotLot #1Mid NorfolkAwardedRenewalPublished value£8,929,440
The Council wishes to appoint a number of framework providers to deliver home support services in Mid Norfolk, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
- Technical & professional ability
As specified in the request to participate document
- Condition of participationshortlisting
Conditions of participation are in the Tender documents and include past performance, economic and financial standing, Modern Slavery Act requirements, health and safety and compliance with equality legislation.
Lot #2BrecklandAwardedRenewalPublished value£8,620,560
The Council wishes to appoint a number of framework providers to deliver home support services in Breckland, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
- Technical & professional ability
As specified in the request to participate document
- Condition of participationshortlisting
Conditions of participation are in the Tender documents and include past performance, economic and financial standing, Modern Slavery Act requirements, health and safety and compliance with equality legislation.
Lot #3Kett's OakAwardedRenewalPublished value£13,787,280
The Council wishes to appoint a number of framework providers to deliver home support services in Kett's Oak, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
- Technical & professional ability
As specified in the request to participate document
- Condition of participationshortlisting
Conditions of participation are in the Tender documents and include past performance, economic and financial standing, Modern Slavery Act requirements, health and safety and compliance with equality legislation.
Lot #4SNHIPAwardedRenewalPublished value£12,467,520
The Council wishes to appoint a number of framework providers to deliver home support services in SNHIP, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
- Technical & professional ability
As specified in the request to participate document
- Condition of participationshortlisting
Conditions of participation are in the Tender documents and include past performance, economic and financial standing, Modern Slavery Act requirements, health and safety and compliance with equality legislation.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Understanding the Service: 50%
- Performance Monitoring: 30%
- Operating Challenges: 20%
Published award criteria (3)
- Understanding the Service
- Performance Monitoring
- Operating Challenges
- Technical & professional ability
As specified in the request to participate document
- Condition of participationshortlisting
Conditions of participation are in the Tender documents and include past performance, economic and financial standing, Modern Slavery Act requirements, health and safety and compliance with equality legislation.
- “Framework Agreement - South Home Care” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 16 Jan 2026, 15:01 GMT
- Last source update
- 16 Jan 2026, 15:01 GMT
- Award evaluation window
- Submission end – 5 Jan 2026
- Authority reference
NCCT43045- FTS notice number
2025/S 000-037641- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04fac4Find a Tender- Contract terms summary
As per the terms and conditions issued with this procurement.
- How it runs
The process will be as follows: -
- Bidders will complete the Request to Participate document and submit in accordance with the timelines at section 5 of this Request to Participate.
- If there are 5 bidders or less for each lot who pass Form B, C and D of the Request to Participate then those bidders will be invited to submit a final tender.
- If there are more than 5 bidders who pass Form B, C and D, then the Council will evaluate the responses to Form E and will take through the top 5 scored bids for each lot. The Request to Participate will be scored in accordance with the process set out in this Request to Participate document.
- The Council will inform all those who are successfully shortlisted or unsuccessful.
- Those who have been shortlisted will be sent the Invitation to Tender document. Bidders are to answer the questions in form F and return the submission by the given deadline.
- The Council will evaluate the responses to the Invitation to Tender and award scores based on the evaluation process described in the Invitation to Tender document.
The Council wishes to appoint up to 3 Framework providers to deliver home support services in each Primary Care Network (PCN) within Norfolk.
- Risks
Please note that Norfolk County Council has joined the government's Devolution Priority Programme.
This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
How it was run
Official notice- Requests to participate (first stage)
- 11 Aug 2025, 11:00 BST
- Appointment period ends
- 11 Aug 2025, 11:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
his procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or emailing support@in-tend.co.uk
Timeline
31 Mar 2025 → 27 Jan 2026 · 9 dates- Planning notice published31 Mar 2025, 15:28 BST
- Tender notice published7 Jul 2025, 09:33 BST
- Next notice expected4 Aug 2025, 23:59 BST
- Admission / appointment period endsperiod end, not a bid countdown11 Aug 2025, 11:00 BST
- Award decision expected by294 days ago5 Jan 2026, 23:59 GMT
- Contract starts294 days ago6 Jan 2026
- Assessment summaries sent284 days ago16 Jan 2026
- Latest notice published283 days ago16 Jan 2026, 15:01 GMT
- Standstill ends272 days ago27 Jan 2026, 23:59 GMT
Notice history
5 events · 1 release on Find a Tender · since 31 Mar 2025- Preliminary market engagement notice published31 Mar 2025, 15:28 BSTUK2
- Pipeline notice published24 May 2025, 12:17 BSTUK1
- Tender notice published7 Jul 2025, 09:33 BSTUK4
- Contract award notice published16 Jan 2026, 15:01 GMTUK6
- Contract signature expected28 Jan 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Mid Norfolk1 award | |||
| Manorcourt Care (Norfolk) Limited, Norvic Healthcare (Anglia) LimitedSME, OptimalCarePlus LimitedSMEVCSE1 Apr 2026 – 31 Mar 2031 · up to 31 Mar 2036Extensions: Contracts may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation. | £8,929,440 | 16 Jan 2026standstill to 27 Jan 2026 | Standstill |
| Lot 2 · Breckland1 award | |||
| FIRST CHOICE HOME CARE LTD, PILEA HOMECARE LTD, Verity Healthcare LimitedSME1 Apr 2026 – 31 Mar 2031 · up to 31 Mar 2036Extensions: The contract may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation. | £8,620,560 | 16 Jan 2026standstill to 27 Jan 2026 | Standstill |
| Lot 3 · Kett's Oak1 award | |||
| Cera Care Operations Limited, OptimalCarePlus LimitedSMEVCSE, PILEA HOMECARE LTD1 Apr 2026 – 31 Mar 2031 · up to 31 Mar 2036Extensions: The contract may be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation. | £13,787,280 | 16 Jan 2026standstill to 27 Jan 2026 | Standstill |
| Lot 4 · SNHIP1 award | |||
| FIRST CHOICE HOME CARE LTD, Norvic Healthcare (Anglia) LimitedSME, Verity Healthcare LimitedSME1 Apr 2026 – 31 Mar 2031 · up to 31 Mar 2036Extensions: Contract can be extended. The dates are an estimate. Actual start date for each lot will be determined during mobilisation. | £12,467,520 | 16 Jan 2026standstill to 27 Jan 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Mid Norfolk | 8final-stage tenders | 7 | 0 | — |
| 2 · Breckland | 7final-stage tenders | 5 | 0 | — |
| 3 · Kett's Oak | 8final-stage tenders | 6 | 0 | — |
| 4 · SNHIP | 9final-stage tenders | 7 | 0 | — |
Who bid
- wonNORVIC HEALTHCARE (ANGLIA) LIMITEDSME · East of England · 1, 4, 3
- wonOPTIMALCAREPLUS LIMITEDSME · East of England · all lots
- wonMANORCOURT CARE (NORFOLK) LIMITED · East of England · 1, 2, 3
- wonFIRST CHOICE HOME CARE LTD · East of England · 2, 4, 1
- wonPILEA HOMECARE LTD · Yorkshire and the Humber · all lots
- wonVERITY HEALTHCARE LIMITEDSME · Greater London · all lots
- wonCERA CARE OPERATIONS LIMITED · East of England · 3, 4
- did not winMASTER CARE LTD · East of England · all lots
- did not winTHE CORNHILL GROUP SERVICES LTDSME · East of England · 1, 3, 4
- did not winPREMIER HOMECARE (EAST) LIMITED · East of England · 2
- did not winANGLIA HOME CARE LIMITED · East of England · 4
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
11 commercial parties on the notice · 7 awarded- ANGLIA HOME CARE LIMITEDBidder / tenderer
- CERA CARE OPERATIONS LIMITEDFramework contractor
- FIRST CHOICE HOME CARE LTDFramework contractor
- MANORCOURT CARE (NORFOLK) LIMITEDFramework contractor
- MASTER CARE LTDBidder / tenderer
- NORVIC HEALTHCARE (ANGLIA) LIMITEDFramework contractor
- OPTIMALCAREPLUS LIMITEDFramework contractor
- PILEA HOMECARE LTDFramework contractor
- PREMIER HOMECARE (EAST) LIMITEDBidder / tenderer
- THE CORNHILL GROUP SERVICES LTDBidder / tenderer
- VERITY HEALTHCARE LIMITEDFramework contractor
Official documents & specifications (12)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender