Find a TenderAwardedContract details notice

Published 17 Dec 2025, 11:50 GMT

Official UK procurement notice

Friends & Family Patient Feedback Test

Official notice

Authority: Queen Victoria Hospital NHS Foundation Trust (Central government)

ServicesBelow threshold - open competitionBelow thresholdSME suitable

Sectors: IT Services & Software (72) Delivery: Delivery location not published

Published estimate£90,000≈ £83k / year · £108,000 inc. VAT

Submissions closed 24 Mar 2026awarded 15 Jul 2026

Awarded to IQVIA Ltd2 awards

Contract term 1 yr 1 moends 31 Aug 2027 · starts 28 Jul 2026

What is being bought

Published requirement description

Friends & Family Patient Feedback Test

Software and Support

CPV: Software-related services

The lotProcurement structure

single lot · value published

Lot #1Awarded 1 yr 1 moSMEPublished value£90,000

Contract period: 28 Jul 2026 – 31 Aug 2027 (1 yr 1 mo)Value: £90,000 exc. VAT · £108,000 inc. VAT

Eligibility: SME eligible

72260000 Software-related services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Lot awarding rule: Supplier Information & Technical 10 % weighting IT Questions 20% weighting Social Value 10% weighting Commercial 60% weighting

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - open competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Below threshold
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 Dec 2025, 11:50 GMT
Last source update: 15 Sept 2026, 15:37 BST
Authority reference: C395081
FTS notice number: 2026/S 000-017384
Latest notice: Contract details notice (UK7)
Classification (CPV): Software-related services
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-05f7ac Find a Tender

How it was run

Official notice

Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis

Supplier login requiredElectronic submission allowed

Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Submission deadline: 24 Mar 2026, 12:00 GMT
Clarification deadline: 17 Mar 2026, 12:00 GMT
Submission channel: Official e-sourcing portal
Electronic submission: Allowed

Detailed submission instructions & authority contactsFrom official release

The Trust is utilising an electronic tendering tool to manage this competition and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with Trust including response submissions, will be conducted via the Atamis portal at:

health-family.force.com/s/Welcome ↗

It is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via:

Support-health@Atamis.co.uk or phone number 0800 9956035

The helpdesk is open Monday - Friday between 08.00 am - 06.00 pm

Timeline

17 Dec 2025 → 15 Sept 2026 · 8 dates

Planning notice published315 days ago
17 Dec 2025, 11:50 GMT
Market engagement280 days ago
20 Jan 2026, 23:59 GMT
Market Engagement
Next notice expected272 days ago
28 Jan 2026, 23:59 GMT
Tender notice published243 days ago
26 Feb 2026, 14:15 GMT
Clarification questions by225 days ago
17 Mar 2026, 12:00 GMT
Submission deadline218 days ago
24 Mar 2026, 12:00 GMT
Contract starts92 days ago
28 Jul 2026, 00:00 BST
Latest notice published42 days ago
15 Sept 2026, 15:37 BST

Notice history

11 events · 5 releases on Find a Tender · since 17 Dec 2025

Preliminary market engagement notice published
17 Dec 2025, 11:50 GMT
UK2
Tender notice published
26 Feb 2026, 14:15 GMT
UK4
Status changed to active
26 Feb 2026, 14:15 GMT
Procurement method changed
26 Feb 2026, 14:15 GMT
Deadline published: 17 Mar 2026, 12:00 GMT
26 Feb 2026, 14:15 GMT
Tender notice published
11 Mar 2026, 10:29 GMT
UK4
Deadline moved to 24 Mar 2026, 12:00 GMT
11 Mar 2026, 10:29 GMT
+7 days · was 17 Mar 2026, 12:00 GMT
Contract award notice published
22 Jul 2026, 14:40 BST
UK6
Status changed to complete
22 Jul 2026, 14:40 BST
Contract signature expected
30 Jul 2026, 23:59 BST
scheduled
Contract details notice published
15 Sept 2026, 15:37 BST
UK7

Published amendments (1)

Closing date extended

Routine re-releases (5)

2026-02: 1 release · 26 Feb 2026
2025-12: 1 release · 17 Dec 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 2

Awarded value £72,1501 award exc. VAT · 1 repeated publication of the same award counted once

Bids received 96 from SMEs

Contracts signed 1latest 2 Sept 2026

Awarded to	Value	Date	Status
IQVIA LtdFriends & Family Test1 Sept 2026 – 31 Aug 2029	£72,150	15 Jul 2026	Awarded
IQVIA Ltd	£72,150 †same award published again · counted once	—	Awarded

Contracts

Friends & Family Test · IQVIA Ltd
Signed
2 Sept 2026
Value
£72,150
Period
2 Sept 2026 – 31 Aug 2029
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
9final-stage tenders	6	0	—

Contracting authority & participating public bodies

Queen Victoria Hospital NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PDZB-1536-PVZG Holtye Road, East Grinstead, South East, RH19 3DZContact name, email

Bidders & participating suppliers

2 commercial parties on the notice

IQVIA LtdAwarded supplierGB-COH: 03022416 3 Forbury Place, 23 Forbury Road,, Reading, South East, RG1 3JHContact email, phone
IQVIA LtdAwarded supplier 3 Forbury Place, 23 Forbury Road, Reading,, Reading, South East, RG1 3JHContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender15 Sept 2026, 15:37 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender22 Jul 2026, 14:40 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender11 Mar 2026, 10:29 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender26 Feb 2026, 14:15 GMT
Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender17 Dec 2025, 11:50 GMT