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Published 6 Aug 2021, 15:26 BST

Official UK procurement notice

GWR Customer Experience Training (GEMS2)

Official notice

Authority: FIRST GREATER WESTERN LIMITED (Public body)

Framework agreementServicesNegotiated procedure with prior call for competition
Sectors: Education & Training (80) Delivery: South West (UKK)
Framework ceiling (notional)£410,000framework ceiling, not attributable revenue
Submissions closed 5 Sept 2021awarded 10 Feb 2022
Framework period 1 yr 3 moends 31 Mar 2023 · starts 1 Jan 2022

What is being bought

Published requirement description

The design, delivery and evaluation of a Customer Experience development programme

CPV: Education and training services · For training purposes · Staff training services

How this framework works

From the published notice
Bids received
26 bids received
Framework period
1 yr 3 mo from 1 Jan 2022

The lotProcurement structure

single lot · value published
Lot #1This Expression of Interest (EOI) is designed to identify any Suppliers that are…Awarded 1 yr 3 moPublished value£410,000

This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in

tendering for the provision of Provision of design, delivery and evaluation of Great

Experience Makers 2 (GEMs 2) at Great Western Railway (GWR).

GWR wish to source a single supplier to;

The design, delivery and evaluation of a Customer Experience development programme,

which will build on the success to date of Great Experience Makers and further enhance

colleagues' capabilities relating to best practice customer experience from within and

outside the travel industry.

The programme will need to create excitement and engagement rather than a sense of "more

of the same".

Contract period: 1 Jan 2022 – 31 Mar 2023 (1 yr 3 mo)
Delivery: South West
Variant bids: not allowed
80000000 Education and training services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • “GWR Customer Experience Training (GEMS2)” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
6 Aug 2021, 15:26 BST
Last source update
12 Apr 2022, 12:01 BST
Authority reference
2021/S 000-019072
FTS notice number
2022/S 000-009715
Classification (CPV)
Education and training servicesFor training purposesStaff training services
Delivery area
South West (UKK)
Official registry OCID
ocds-h6vhtk-02d1ef Find a Tender
Contract terms
Electronic trading
e-invoicing allowed

How it was run

Official notice
Run through: portal not identified
Language: EN
Appointment period ends
5 Sept 2021, 17:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Supplier levy on call-offs (max %)
document
Bid validity
180 days from the deadline
Detailed submission instructions & authority contactsFrom official release

procurement.gwr.com ↗

Timeline

5 Sept 2021 → 12 Apr 2022 · 4 dates
  1. Admission / appointment period endsperiod end, not a bid countdown
    5 Sept 2021, 17:00 BST
  2. Invitations to tender expected
    6 Sept 2021, 00:00 BST
  3. Contract starts
    1 Jan 2022
  4. Notice published
    12 Apr 2022, 12:01 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    12 Apr 2022, 12:01 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel
Bids received 26
Contracts signed 1latest 10 Feb 2022

1 suppliers are admitted to this framework without individual award values or dates; the JSON mirror lists them.

Contracts

  • Contract 009715-2022-1

    Signed
    10 Feb 2022
    Value
    —
    Period
    … – 31 Mar 2023
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
26bids———

Contracting authority & participating public bodies

FIRST GREATER WESTERN LIMITED

Contracting authorityPublic bodyRailway services Milford House,1 Milford Street, SWINDON, South West, SN11HLContact name, email, phone Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria